Customer Service Specialist - background

Customer Service Specialist - Housing background

You’ll be joining a well-established service-led business that supports customers across the UK. This is a great opportunity to become part of a busy and collaborative customer service team where the focus is on delivering a smooth, efficient and professional experience for clients and internal stakeholders.

This role would particularly suit someone with a background in housing, social housing, repairs & maintenance, property services or resident support who is looking to bring their customer service expertise into a new environment.

• Handle inbound customer enquiries and provide timely, professional support.
• Resolve customer queries efficiently and escal...
• Maintain accurate records and update internal systems.
• Work closely with colleagues to ensure service levels are achieved.
• Support customers through a variety of communication channels.
• Deliver a high standard of customer care while managing multiple enquiries.
• Ensure issues are followed through to resolution, keeping customers informed throughout.

• Previous customer service experience is essential.
• Experience with in housing, social housing, repairs & maintenance, property management or resident services would be highly advantageous.
• Comfortable handling a high volume of customer enquiries and resolving issues effectively.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Confident problem solver with a proactive approach.
• Positive attitude and a genuine desire to help customers.
• Good IT skills and confidence using multiple systems.
• Be able to get to the office 5 days a week in Chadderton

In return, you'll receive an excellent salary of £26,500 plus a great benefits package as well as the chance to develop your customer service career within a supportive team environment. You'll gain valuable experience in a role where no two days are the same and where your contribution will directly support service quality and customer satisfaction.