Lettings Officer

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION We have a new opportunity for a Lettings Officer to join our team in Oldham on a 12 month fixed term contract. About the role In this role, you will provide an excellent lettings experience to new and transferring customers. You will support the prompt letting of empty homes to meet turnaround targets and minimise rent loss, while ensuring all agreed lettings procedures and processes are followed.

You will work closely with colleagues, contractors and external partners to ensure residents are signed up, welcomed and inducted into their new home. Alongside this, you will help manage tenancy changes, build strong relationships with local authority partners and support the safety and wellbeing of residents by identifying and responding to safeguarding concerns in line with agreed procedures. You will also be able to demonstrate the following essential criteria:
• Proven experience of providing excellent customer service.
• Ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven ability to provide accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing.
• Excellent oral and written communication skills.
• Good knowledge of Microsoft Office. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL Benefits Holidays:
We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme:
We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal:
We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay:
Annual Performance Score bonus subject to eligibility Life Assurance:
For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options:
There are a couple of health care schemes available depending on the post grade VDU/DSE:
Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include:
Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme