Neighbourhood and Communities Officer

• Full-time (35 hours), part-time and flexible working patterns available
• Oldham office base, hybrid working

• Annual salary of £34,944 (FTE)
• Permanent role
• Full-time (35 hours), part-time and flexible working patterns available
• Oldham office base, hybrid working

Tuesday 6th October 2026

As a Neighbourhood Officer, you will be part of a dedicated team delivering a high-quality, professional and customer-focused tenancy and housing management service to Regenda Homes customers. You will play a key role in bringing our Neighbourhood Strategy to life by helping to create strong, supportive and inclusive communities where people feel safe, connected and able to thrive.

You will take ownership of a defined geographical neighbourhood patch, adopting a place-based approach to its management. As a visible and trusted representative of Regenda within our communities, you will build strong relationships with customers and local stakeholders, proactively managing neighbourhoods, sustaining tenancies and resolving issues effectively.

Working closely with colleagues across the organisation, you will ensure neighbourhood standards are maintained, key performance indicators are achieved and customer satisfaction remains at the heart of everything you do.

• Housing qualification (Level 3 or above) or willingness to achieve this is essential.
• Experience in social housing, housing management or a customer facing role delivering excellent service.
• Strong understanding of social housing legislation, regulatory standards, complaints handling and current neighbourhood management issues.
• Ability to build positive relationships and work effectively with customers, including those with vulnerabilities or complex needs as well as external partners and stakeholders.
• Proven ability to work collaboratively as part of a team while managing your own workload and priorities.
• You’re resilient, flexible and customer focused with a proactive approach to problem solving.
• Strong analytical and organisational skills.
• Excellent attention to detail, record keeping and written communication skills.
• Full UK driving license with access to your own vehicle is essential.
• Willingness to work flexibly outside normal office hours when required.

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Our People Services team will review your application and will be in touch shortly.

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension…