Taxi MOT Receptionist

: 001800

Contract: Permanent

Salary: £26,847 per annum (Grade
2)

Hours: 36.66 per week

Location: Moorhey Street Depot, Moorhey Street, Oldham, OL4 1JF

Closing Date: Sunday 8th November 2026

Interview Dates: TBC

Every day, hundreds of taxi drivers and vehicle owners rely on our licensing service to keep them safely and legally on the road. As a Taxi MOT Receptionist, you will play a vital role in supporting the smooth operation of the Council's taxi testing depot, acting as the key link between vehicle owners, testers and the Licensing Service.

This is a customer-focused role where no two days are the same. You will be responsible for welcoming customers to the depot, coordinating the transfer of vehicle keys, updating booking information, and providing advice and guidance on the vehicle testing process. You will also manage enquiries received through the taxi test mailbox and help ensure customers receive a professional, efficient and positive service experience.

We're looking for someone who enjoys working with people, remains calm under pressure, and can confidently handle a busy environment. Strong communication skills, excellent customer care and a willingness to learn taxi licensing processes will be essential to success in the role.

At Oldham Council, we're committed to delivering excellent services for our residents and licensed trade. In return, you'll join a supportive team that values professionalism, collaboration and continuous improvement, while helping us deliver on our values of being Proud, Ambitious and Together.

• Act as the main point of contact for vehicle owners attending the taxi testing depot, including receiving and returning vehicle keys.
• Liaise with vehicle testers and communicate test outcomes and relevant information to vehicle owners.
• Use the Licensing Service vehicle booking system to manage appointments, update records and resolve booking issues.
• Provide advice and guidance on vehicle testing processes and next steps in line with licensing procedures.
• Manage the taxi test mailbox, responding to enquiries and referring specialist complaints to the appropriate manager where necessary.

• Experience of working with members of the public and delivering excellent customer service.
• Experience of using general office systems and procedures.
• Ability to communicate confidently, remain calm under pressure and deal professionally with challenging situations.
• Ability to converse with ease and provide advice in accurate spoken English.
• Understanding of the importance of data protection and confidentiality.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan:
Ready for the Future and Oldham Plan for further information

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support…