Apprentice Licensing Technical Support Officer

Environment

Public Protection (Licensing)

Apprentice Licensing Technical Support Officer

Contract Type:
Permanent

Salary: £26,847 per annum (Grade
2) £27,724 to £29,070 per annum (Grade
3) upon qualification

Hours: 36.66 per week

Location:
Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date:
Sunday 8th November 2026

Interview Date: TBC

Role Overview

Looking to start your career in a rewarding role that makes a real difference to local communities? Oldham Council is seeking a motivated and enthusiastic Licensing Technical Support Officer Apprentice to join our busy Licensing Team.

This is an exciting opportunity to gain valuable experience whilst undertaking a Level 3 Business Administration Apprenticeship, alongside specialist licensing qualifications and training. You'll develop practical skills in customer service, administration, investigation, and regulatory processes, working within a professional team responsible for a wide range of licensing functions that help protect the public and support local businesses.

As part of the role, you'll provide support across a broad range of licensing activities, assisting with the receipt and processing of applications, maintaining accurate records, responding to customer enquiries, and providing advice and guidance to applicants. You'll gain experience working with licensing legislation, council policies, and various computer systems while developing your knowledge and confidence in a customer-focused environment.

We are looking for someone with excellent communication skills, a positive attitude, and a willingness to learn. In return, we'll provide comprehensive training, ongoing support, and the opportunity to develop a rewarding career within local government. Upon successful completion of the apprenticeship and required training, you'll progress to the Grade 3 Licensing Technical Support Officer role.

At Oldham Council, we're proud of our values of being Proud, Ambitious and Together, and we're committed to developing talented individuals who share our passion for delivering excellent services to residents and businesses.

• Assist with the receipt, checking and processing of licensing applications across a range of licensing functions.
• Provide advice, guidance and support to applicants by telephone, email, letter and face-to-face.
• Maintain accurate records and update licensing databases, registers and systems.
• Assist with the scrutiny of supporting documentation and ensure applications meet required standards.
• Undertake and successfully complete the Level 3 Business Administration Apprenticeship and associated licensing qualifications.

• Ability to communicate effectively with a wide range of people, both verbally and in writing.
• Ability to prioritise workloads, work to deadlines and adapt quickly to changing demands.
• Ability to remain calm and professional when dealing with challenging situations.
• Sufficient literacy and numeracy skills to undertake the duties of the role.
• Willingness to undertake and successfully complete the required apprenticeship and professional licensing qualifications.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A…