Licensing Technical Support Officer

Contract: Permanent

Salary: £27,724 to £29,070 per annum (Grade
3)

Hours: 36.66 per week

Location: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 8th November 2026

Interview Date: TBC

Are you looking for a varied and rewarding role where no two days are the same? We are looking for a motivated and customer-focused Licensing Technical Support Officer to join our Licensing Team within Public Protection.

In this role, you will provide technical and administrative support across a wide range of licensing functions, helping to ensure applications are processed efficiently, accurately and in line with legislation and council policies. You will be a key point of contact for customers, providing advice and guidance to applicants through a variety of channels including telephone, email, correspondence and face-to-face interactions.

Working in a busy and fast-paced environment, you will scrutinise licence applications, maintain accurate records, process payments, manage sensitive information and support the delivery of high-quality licensing services. The role requires excellent organisational skills, attention to detail and the ability to manage competing priorities whilst meeting statutory deadlines.

You will work closely with colleagues across the council and with external partners, including Greater Manchester Police, Greater Manchester Fire and Rescue Service, elected members and members of the public.

This is an excellent opportunity for someone with strong administration and customer service experience who enjoys problem-solving, working with people and making a positive contribution to public services. In return, you'll be part of a supportive team committed to delivering high-quality services for residents, businesses and visitors across the borough.

• Receive, scrutinise and process a wide range of licensing applications, ensuring compliance with legislation, policies and procedures.
• Provide tailored advice, guidance and support to applicants and customers via telephone, email, correspondence and face-to-face contact.
• Maintain accurate licensing records, registers and databases, ensuring information is recorded efficiently and securely.
• Manage workloads effectively to meet statutory timescales whilst adapting to changing service demands.
• Liaise with a range of stakeholders including members of the public, elected members and partner agencies.

• Experience of working in a busy administrative role with knowledge of general office systems and procedures.
• Experience of delivering excellent customer service and working with members of the public and partner agencies.
• Excellent communication, organisational and workload management skills, with the ability to work under pressure and meet deadlines.
• Ability to remain calm and professional when dealing with challenging or confrontational situations.
• Understanding of data protection and the importance of handling personal information securely and confidentially.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier,…