IT Team Leader

Are you an experienced hands-on IT Team Leader, who is looking to work in a fast paced, global, market leading company?

Here at Innovative Technology, we have an excellent opportunity for an experienced IT Team Leader to join our site-based IT team at our global head office in Oldham, Greater Manchester.

To lead and develop the IT Support function, ensuring the consistent delivery of high-quality support services and reliable operation of all managed IT systems and commercial off-the-shelf platforms.

• Responsible for coaching and developing the team, managing performance, fostering a positive and high performing work culture
• Own the day-to-day operation of the IT Helpdesk, ensuring all incidents and requests are effectively triaged, prioritised and progressed in line with business impact
• Personally handle complex, high-impact issues and coordinate resources for swift resolution
• Maintain and support the network infrastructure, including switches, firewalls, VLANs and ensuring reliability and security across the business
• Identify recurring issues, inefficiencies and drive practical improvements to reduce repeat incidents to enhance the overall user experience
• Support IT changes and projects through active involvement in transition to support, including documentation, knowledge transfer and early-life support

• Minimum 2 years’ experience in a similar team leader role
• Strong hands‑on experience of IT support environments, including Windows infrastructure, end-user computing, and cloud services such as Microsoft 365 and Azure
• Prioritise and manage competing demands to maintain control in a fast-paced, reactive environment
• Solid working knowledge of backup technologies, infrastructure monitoring and patching processes
• Experience in managing and troubleshooting network infrastructure, including switches, firewalls and VLANs

• A competitive salary
• Flexible working hours
• 32days holiday, (including public
  
  Holidays) plusthe opportunity to earn up to an extra 13 days holiday each year
• Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme
• Onsite electric car charging points
• Free secure parking
• Cycle to Work Scheme
• Informal dress code
• Paid breaks, with free premium hot drinks

We are a disability‑confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.