IT Co-ordinator

An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale IT infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment.

• Act as the interface between business representatives and technical resource for change communication ensuring all stakeholders are aware of the scheduling coordination and communication of change and to manage expectation.
• Identify potential risks and conflicts prior to a deployment and ensure all necessary checks are carried out before implementation
• Establish and document business and IT requirements
• Assist in solution evaluation and recommendation to business
• Plan change across all environments, schedule coordinate, and manage end to end change through the development and support lifecycle
• Production of test packs and ensure all hardware and software changes are auditable
• System testing and assisting with user acceptance testing
• Developing and maintaining project plans
• Identify and secure internal (and external) resource for change
• Management of third-party suppliers to implement change and to agreed service levels.
• Provide 2nd line support of IT service provision and application high severity issues and major incidents to ensure issue resolution.
• Coordinating 3rd parties to identify and address security vulnerabilities.
• Producing test scripts, testing, and managing installations into the live environments.
• Coordinating new user setup including Asset and License Management
• Escalating high severity issues in accordance with process to ensure a timely resolution
• Attending meetings from time to time, either onsite or at an alternative location
• Identifying and addressing slippage, issues or risks. escalating where necessary to Management
• Ensure sound and timely handover to the IT Change team and to operational teams.
• Ensure all change documentation is produced, stored and distributed appropriately
• Monitor spend against budget and gain appropriate sign off
• Support the business with out of hours support for critical issues on a rota basis

• Exposure to Change Management within a fast-paced environment
• Methodical and structured approach to problem solving
• Excellent communication skills both written and verbal
• Material creation, user support and guidance
• Ability to influence decisions across key stakeholders
• Ability to work effectively with 3rd party service providers
• Administration skills with an eye for detail
• Self-motivated
• Excellent approach to planning work and managing priorities

• Experience of Project Management within an IT environment
• Experience of working within the Logistics industry would be an advantage
• Knowledge of ITIL service support principles
• Good training and presentation skills
• Good technical appreciation
• Knowledge of applications used within Best Food Logistics

• Recognised accreditation in Project Management (eg Prince, Agile) would be an advantage
• Recognised accreditation in ITIL would be an advantage

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself ’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process.