Technical & Complex Claims Leader

Position: Technical & Complex Claims Leader (Permanent)
Technical & Complex Claims Leader

Location:

Mossley, Oldham

Hours:

Monday - Friday, 09:00am - 17:00pm (Full Time)

Are you a natural problem-solver who thrives on tackling complex challenges and leading others to deliver exceptional results? We are looking for a Senior Property Claims Handler to drive service excellence, innovation, and continuous improvement across our diverse insurance products.

In this pivotal role, you'll be the go-to expert for technical and complex claims, ensuring every decision is accurate, fair, and compliant with industry standards. You'll also mentor our talented Operational Claims Team, fostering a culture of learning, collaboration, and high performance.

Technical & Complex Claims Leader Responsibilities:

Lead the management of technical and complex claims from notification through to settlement, ensuring swift, fair, and compliant outcomes.
Act as the subject matter expert, providing technical guidance to both the Operations Team and senior leadership.
Use your practical drainage and technical knowledge to interpret site data, images, and reports to determine policy liability.
Oversee quantum decisions and negotiations, ensuring accuracy and alignment with policy terms.
Deliver training, coaching, and quality audits to uplift technical expertise and maintain exceptional service standards.
Collaborate closely with contractors and stakeholders to resolve technical challenges and maintain KPI performance.
Ensure all decisions and processes meet legislative and industry best practices (e.g., WRc, S24/S59 notices, HSE).
Prepare professional, evidence-based reports for insurer submission.
Continuously identify opportunities for process improvement and innovation within the claims journey.
Support client audits, producing clear insights and  You Bring

Proven experience in leading teams and managing complex, technical claims.
Strong understanding of drainage systems, construction, and policy liability principles.
Exceptional attention to detail with a proactive, solutions-focused mindset.
Ability to interpret complex technical information and communicate it clearly to a range of stakeholders.
A collaborative leader who thrives in a fast-paced, evolving environment.

Technical & Complex Claims Leader Benefits:

Academy Training - grow your skills with structured development opportunities.
Clear career progression and ongoing professional support.
Annual salary review + performance-based bonus scheme.
Smart casual dress code and regular social events.
Hybrid working model (office + home flexibility).
Company pension & on-site parking.
Employee wellness initiatives and well-being support.

If you're passionate about delivering technical excellence and shaping the future of claims management, Click Apply now