Senior Service Coordinator; Customer and Admin

Senior Service Coordinator (Customer and Admin)

Join to apply for the Senior Service Coordinator (Customer and Admin) role at European Foundation for Business Qualification (EFBQ).

Contract: 3 months

Location: Oldham, UK (on-site)

Rate: £19.25 per hour

Job Summary: The Senior Service Coordinator will support the Operations Manager in coordinating and controlling all aspects of service delivery in a safe, compliant, and efficient manner. The role is critical in ensuring a first‑class customer experience through effective day‑to‑day operational management, including the dynamic allocation of work to vehicles and routes. The post holder will act as a central point of contact between customers, drivers, and internal stakeholders, providing proactive communication, real‑time service updates, and operational issue resolution.

This role plays a key part in driving workforce engagement, maintaining high safety standards, and ensuring legal and operational compliance across the depot.

People:

• Work in partnership with the QHSE team to ensure safety remains the top priority.
• Maintain a strong ‘zero harm’ safety culture across depot operations.
• Ensure full legal compliance on site, including Working Time Directive (WTD) and transport compliance.
• Provide clear guidance, support, and direction to drivers and frontline colleagues, including task delegation, goal setting, and performance monitoring.
• Implement and adhere to standard operating procedures and company work practices in line with policy, legislation, and compliance requirements.
• Collaborate closely with Regional and National Account Managers, CET, and Sales teams to maintain strong internal and external relationships.

Customers:

• Promote and embed a customer excellence culture across service delivery.
• Ensure proactive, timely, and effective communication with customers regarding service status and updates.
• Monitor operational KPIs, particularly those relating to customer service and system usage, implementing improvement plans where required.
• Quickly identify, troubleshoot, and resolve collection issues such as delays, missed collections, or rerouting requirements.

• Proven experience working within a customer‑centric operational environment.
• Strong understanding of transport compliance and the Working Time Directive (WTD).
• Experience managing transport compliance within a regulated environment.
• Excellent communication skills, with the ability to engage effectively with drivers, frontline teams, and stakeholders at all levels.
• Strong organisational skills with the ability to manage a busy workload in a fast‑paced environment.
• Experience working with quality management systems, such as ISO 14001.

• Transport CPC qualification.
• Knowledge or experience of operating within other waste management or related facilities.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.