Service Manager - NHS Talking Therapies

This is a senior operational leadership role within NHS Talking Therapies at Pennine Care NHS Foundation Trust. The Service Manager will take a central role in the coordination, delivery, and continuous improvement of high‑quality psychological therapy services for adults across the borough.

Working closely with the Trust-wide Operational and Clinical Lead, and local system partners, the post holder will lead service performance, governance, and workforce delivery. The role requires strong partnership working with the Integrated Care Board (ICB), commissioners, and key stakeholders to ensure the service meets national NHS Talking Therapies standards, local priorities, and performance targets.

They will ensure services are safe, effective, and responsive, with a clear focus on access, waiting times, recovery outcomes, and patient experience.

The post holder will contribute to strategic planning and service development across the Trust, leading improvement and transformation initiatives. They will ensure robust clinical governance processes are in place, including risk management, incident investigation, audit, and compliance with information governance and data protection standards.

This role requires a visible and supportive leader who can work in a complex and changing environment, manage competing priorities, and build strong working relationships across services and partner organisations.

• Lead the operational management of an NHS Talking Therapies service, ensuring delivery against national and local performance standards
• Work closely with the Trust‑wide Operational and Clinical Lead and senior leadership teams to deliver service objectives and improvement plans
• Maintain strong relationships with the ICB and system partners, providing regular performance and service updates
• Ensure high standards of clinical governance, patient safety, and quality of care
• Manage workforce performance, recruitment, and staff development across the service
• Oversee budgets and resources, ensuring effective and efficient use of funding
• Lead service development, change programmes, and transformation work aligned to Trust strategy
• Promote a positive, open, and inclusive culture that reflects PCFT values and a “just culture” approach

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel