Desk Account Manager - Fire & Security

Job Description

ADI now has an opportunity for a Desk Based Account Manager to join our team at our International Head Office in Chadderton, Oldham. As a Desk Based Account Manager, you will be responsible for managing and growing a portfolio of customers within the Fire & Security sector across the North region. The role focuses on driving sales performance, strengthening customer relationships, and delivering a high level of commercial and operational support to maximise revenue and customer retention.

The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

• Drive sales of Fire & Security products and services within an assigned customer base
• Identify new business opportunities and expand share of wallet within existing accounts
• Proactively follow up quotations, leads, and inbound enquiries to convert opportunities into revenue
• Support promotional campaigns and upsell value‑added solutions

• Build and maintain strong relationships with customers, understanding their business needs and project requirements
• Develop account plans to support long‑term growth and retention
• Act as the primary point of contact for day‑to‑day customer engagement
• Coordinate with internal teams to ensure seamless service delivery

• Provide professional, timely responses to customer queries, orders, and technical requests
• Support customers through the full sales lifecycle (quotation through to order fulfilment)
• Work closely with Technical Support, Operations, and Logistics teams to resolve issues

• Accurately process quotations and orders in line with company processes
• Maintain CRM and customer records to track opportunities, pipeline and activity
• Monitor sales performance against targets and identify areas for improvement

• Work collaboratively with field sales, key account teams, and technical specialists
• Support wider business initiatives to drive efficiency, automation, and customer experience improvements
• Share market and customer insights with the wider business

• Proven experience in a sales or account management role (Fire & Security experience desirable)
• Strong commercial awareness with the ability to identify growth opportunities
• Excellent communication and relationship‑building skills
• Ability to manage multiple priorities in a fast‑paced, desk‑based environment
• Good IT skills, including CRM and order management systems

• Customer‑focused with a proactive, solution‑oriented approach
• Results‑driven with a focus on achieving and exceeding targets
• Strong attention to detail and organisational skills
• Team player with the ability to collaborate across functions

• Competitive salary package with market‑leading quarterly commission
• Opportunity to work for a global business
• Excellent career progression opportunities
• On‑site gym
• Access to Linked In Learning with thousands of expert‑led courses to support your professional development

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion or veteran status.