Hire Controller

The Hire Controller sits at the heart of a dynamic and fast-growing business, playing a vital role in driving revenue and delivering an exceptional customer experience.

This position is responsible for managing customer enquiries, converting opportunities into orders, and coordinating equipment and logistics to ensure seamless delivery.

Key Responsibilities

• Manage inbound enquiries via phone and email, delivering outstanding customer service
• Follow structured sales processes to maximise conversion from enquiry to order
• Proactively follow up quotations and identify opportunities to secure business
• Make outbound calls to gather feedback and re-engage dormant opportunities
• Prepare quotations, hire agreements, and contracts aligned to customer requirements
• Source equipment via approved suppliers while maintaining margins and profitability
• Coordinate with operations to ensure equipment and transport availability
• Maintain clear communication across internal teams to deliver a “right first time” service
• Build and maintain strong relationships with new and existing customers

Key Requirements

• Strong commercial mindset with a focus on revenue generation
• Customer-focused and proactive approach
• Experience handling inbound and outbound calls
• Excellent communication and telephone skills
  
  Hire industry experience

Core Competencies

• Customer Focus – managing the full customer journey from enquiry to delivery
• Teamwork – collaborating effectively across departments
• Integrity & Professionalism – acting in line with company values
• Responsiveness & Improvement – adapting and continually improving performance
• Job Knowledge – maintaining a strong understanding of the role and industry
• Private medical insurance
• Company equipment and tech
• Cycle to work scheme
• Dog-friendly office

About Think Hire

Think Hire is the UK’s leading off-grid Energy-as-a-Service provider, driving innovation in sustainable power solutions. As pioneers of the Solartainer Versatile range
—the world’s first adaptable solar hybrid generators we are committed to reducing carbon emissions and improving operational efficiency.

Recognised in the Sunday Times 100 (2024, 2025, 2026) as one of the UK’s fastest-growing private companies, this is an exciting time to join our journey.