National Account Manager

About the role

As National Account Manager, you will be responsible for managing one or more of our amazing customers.

You will maintain and develop strong relationships with key decision-makers, maintain commercial disciplines, identify other commercial opportunities and work closely with internal teams to deliver exceptional customer service and profitable growth.

This is an excellent opportunity for a candidate who understands the food, FMCG, food service or wholesale sector and enjoys working in a fast-paced, commercially driven environment.

• Manage and develop relationships with national customers.
• Develop and implement account plans and commercial strategies.
• Identify opportunities to add value, extend product range and maintain customer profitability.
• Prepare and present regular customer reviews and business updates.
• Monitor market trends, competitor activity and customer requirements.
• Work closely with all internal departments supply chain, operations, I.T. and finance teams to maintain excellent customer delivery and service.
• Review forecasted customer demand periodically
• Manage commercial reviews
• Resolve customer issues quickly and professionally.
• Ensure customer expectations are understood and consistently exceeded.
• Identify and develop new business opportunities within existing and prospective national accounts.

We are looking for someone who is commercially minded, customer-focused and confident operating at a senior level with major customers and key stakeholders in Best.

You will ideally have:

• Proven experience in a National Account Manager, Key Account Manager or similar commercial role.
• Experience with in food distribution, food service, FMCG, wholesale or a related sector.
• Excellent negotiation and influencing skills.
• Experience managing commercial agreements
• Strong analytical and financial awareness.
• Excellent communication and presentation skills.
• The ability to build credible, long-term relationships with customers.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive, results-driven approach.
• A full UK driving licence and willingness to travel nationally, where required, including visits to other depots and face to face meetings with customers

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing
• 10% discount at Tesco Café
• 10% Booker discount
• Contributory Pension.
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
• A great holiday package + bank holidays
• Company car allowance
• Opportunities for career progression and professional development
• The opportunity to play a key role in the continued growth of an ambitious food distribution business.

At Best, our people are at the heart of our success. We are looking for someone who wants to make a genuine commercial impact, build lasting customer partnerships and be part of a growing business.

If you are an experienced account manager with a passion for the food industry and a proven ability to deliver excellent service and profitable growth, we would love to hear from you.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself  short, we’re a place where Everyone’s Welcome.

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