Tenancy Enforcement Officer

• Annual salary of £38,747 (FTE)
• Permanent role
• Full-time (35 hours)
• Oldham office base, hybrid working

Proposed Interview Date: W/C 10th August 2026

In this role you will be required to manage cases of housing related anti‑social behaviour and work as part of a neighbourhood team to help deliver safe and sustainable communities. You will be required to support the team in meeting all relevant expectations and standards relating to the social housing regulator and tenant satisfaction measures; complaints within scope of the housing ombudsman service;

safeguarding adults and children and managing a diverse range of neighbourhoods through positive estate management.

You will need to ensure all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard.

• Experience of working in a social housing environment, managing tenancies and managing ASB cases effectively is essential.
• You have the ability to prioritise your workload and work under pressure to meet targets and deadlines.
• You’re self‑motivated and able to use your own initiative to find solutions.
• You can demonstrate empathy when dealing with and resolving dispute situations.
• You must be willing to develop an awareness of risk and associated policies to ensure that procedures are followed and risk is managed appropriately.
• Excellent customer centric approach to work with good interpersonal and communications skills both written and verbal.
• A full UK driving licence with access to a vehicle is essential.

Regenda Homes is an award‑winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti‑social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP