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Customer Account Manager
Job in
Olean, Cattaraugus County, New York, 14760, USA
Listed on 2026-01-07
Listing for:
Altana
Full Time
position Listed on 2026-01-07
Job specializations:
-
Business
Business Development, Client Relationship Manager
Job Description & How to Apply Below
* Bachelor's degree in business related field preferred but not required
Previous experience in manufacturing industry strongly preferred but not required
* 1-2 years knowledge of SAP and international shipping regulations (CFR 49 / IATA / IMDG) preferred but not required
* Minimum 1-2 years' experience with customer-based relationships
Responsibilities
The Customer Account Manager is responsible for managing customer relationships and ensuring exceptional service for both standard and priority accounts. This role combines customer-facing support with strategic account management to strengthen relationships, drive growth, and deliver a superior customer experience. The position involves handling purchase orders, coordinating logistics, and resolving issues.
* Serve as the primary point of contact for customer inquiries, orders, and account management
* Validate, enter, and maintain customer purchase orders with accuracy and attention to detail
* Provide timely updates on order status, pricing, and delivery timelines
* Develop and maintain strong relationships with customers at multiple functional and hierarchical levels
* Collaborate with internal teams to confirm pricing, product availability, lead times, and transportation arrangements
* Prepare documentation for international shipments, and hazardous goods compliance (IMDG/IATA/CFR 49).
* Review contracts, coordinate with internal departments and stakeholders as required
* Coordinate with freight forwarders for ocean and air shipments
* Represent the company in all customer communications, including meetings, calls, and emails
* Monitor account balances and ensure timely payments
* Identify growth opportunities within priority accounts and develop strategies to increase sales
* Stay informed on new products, services, and market trends to support customer needs
* Prepare annual forecasts and maintain records of activities.
* Initiate and process requests for returns, credits, debits, customer account changes, and quality notifications.
* Support team members to balance workload and contribute to a safe work environment
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