Administrator; NE

Select how often (in days) to receive an alert:

Answer incoming calls and emails from internal and external customers.

Completion of all daily reports in a timely manner including all client / vendor reports to ensure SLA’s are met or exceeded.

Ensure all daily/weekly/monthly reports are completed accurately and sent in a timely manner.

Liaise on a daily basis with customer contact external and internal.

Control flow of contract paperwork for new vendors.

Maintain weekly billing files in conjunction with the finance department.

Attend customer review meetings, both on and off site.

Ensure that client complaints are handled in-line with SLA.

Escalation point of contact with client / vendor / carrier for all customer service related issues.

Other duties as assigned.

Must be able to follow through on all assignments.

Meet deadlines consistently.

Strong office administration skills including complete knowledge of Microsoft Office.

Professional, accurate & precise, ability to manage multiple tasks.

Conform to the processes and requirements of our integrated management system.

Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.

Work to be compliant with the company environmental, health and safety standards and rules.

How you will contribute

• Answer incoming calls and emails from internal and external customers.
• Completion of all daily reports in a timely manner including all client / vendor reports to ensure SLA’s are met or exceeded.
• Ensure all daily/weekly/monthly reports are completed accurately and sent in a timely manner.
• Liaise on a daily basis with customer contact external and internal.
• Control flow of contract paperwork for new vendors.
• Maintain weekly billing files in conjunction with the finance department.
• Attend customer review meetings, both on and off site.
• Ensure that client complaints are handled in-line with SLA.
• Escalation point of contact with client / vendor / carrier for all customer service related issues.
• Other duties as assigned

Your Key Qualifications

• Must be able to follow through on all assignments.
• Meet deadlines consistently.
• Strong office administration skills including complete knowledge of Microsoft Office.
• Professional, accurate & precise, ability to manage multiple tasks.

How You Will Contribute:

Answer incoming calls and emails from internal and external customers.

Completion of all daily reports in a timely manner including all client / vendor reports to ensure SLA’s are met or exceeded.

Ensure all daily/weekly/monthly reports are completed accurately and sent in a timely manner.

Liaise on a daily basis with customer contact external and internal.

Control flow of contract paperwork for new vendors.

Maintain weekly billing files in conjunction with the finance department.

Attend customer review meetings, both on and off site.

Ensure that client complaints are handled in-line with SLA.

Escalation point of contact with client / vendor / carrier for all customer service related issues.

Other duties as assigned.

Must be able to follow through on all assignments.

Meet deadlines consistently.

Strong office administration skills including complete knowledge of Microsoft Office.

Professional, accurate & precise, ability to manage multiple tasks.

Conform to the processes and requirements of our integrated management system.

Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.

Work to be compliant with the company environmental, health and safety standards and rules.