Customer Service Representative

A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction.

• Communicate with customers via phone and email.
• Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary.
• Build and maintain strong relationships with customers to foster loyalty and retention.
• Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience.
• Work with sales department/tech department to provide information to customers.
• Provide product ETA’s, and pricing.
• Work with internal departments to facilitate customer’s needs.
• Data entry in various platforms.

• At least 1 – 3 years of work experience in customer service.
• High school diploma or equivalent.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Strong problem-solving abilities and attention to detail.
• Proficient in Excel, Word, Oracle, and Adobe.

Submit your application to our online portal.