Senior Operations Manager; Operations Manager

Senior Operations Manager (Operations Manager I)

Shift: 1st shift, Monday‑Friday, 6:00 a.m. – 2:00 p.m., required to work 2 Saturdays a month.

Salary range: $85,000 – $100,000.

Benefits include Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401(k) and generous PTO.

As a Senior Operations Manager at DHL stink, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain.

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision‑making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization’s values, culture, and job requirements.
• Collaborate closely with cross‑functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

• Bachelor’s degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Director

Full‑time

Management and Manufacturing

Transportation, Logistics, Supply Chain and Storage

Our organization has a business‑casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our organization is an equal‑opportunity employer.