Supplier Quality Manager

Nice Group (a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation) is guided by the vision of creating a World Without Barriers. We develop cutting‑edge solutions for smart home control, security, door and gate automation, access control, and more to simplify everyday movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth, where you collaborate with talented and dynamic individuals every day to create groundbreaking solutions.

Nice proudly supports the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes—a philanthropic endeavor that truly embodies our corporate mission.

The Supplier Quality Manager will coordinate the quality department activities to meet the quality system requirements.

$/yr – $/yr

Salary range: $105,000 – $130,000, depending on experience.

Location:

Onsite in Carlsbad, CA or Olive Branch, MS.

• Communication with suppliers regarding product failure, root cause analysis, and corrective actions.
• Monitoring supplier performance; managing and communicating monthly scorecards and requesting actions as needed.
• Coordinating activities required for segregation of non‑conforming product, resolution of issues, and material disposition at Distribution Centers (MRB).
• Collaborating with Technical and Customer Service Departments to record and address customer complaints.
• Supporting the quality management system internal audit process.
• Holding regular meetings with functional teams by business units (e.g., Technical Service, Engineering, PLM and VAS center) to address product issues related to complaints and non‑conforming product.
• Coordinating, scheduling, and performing supplier audit schedules, documentation, and managing the approved supplier list.
• Supporting vendor and new product qualification processes.
• Managing the Supplier Corrective Action Process (SCAR).
• Developing quality standards, procedures, inspection plans, etc., and supporting QMS continuous improvement.
• Assisting engineering with product and process changes validation.
• Other duties as assigned.

• Minimum 5 years of experience as Sr. Quality Engineer or Quality Manager in a manufacturing environment.
• Bachelor’s degree in Engineering, Quality Management, or related field (Master’s preferred).
• Strong computer skills, including Microsoft applications (Excel, Word, PowerPoint).
• Demonstrated problem‑solving ability gained through 3–5 years of progressively complex quality situations.
• Strong working knowledge of DOE, SPC, and corrective action processes.
• Knowledge of Six Sigma and Lean.
• Proficient in quality methods such as APQP to achieve best‑in‑class product and process performance.
• Strong organizational and communication skills.

• Experience with ISO 9001 required; internal or lead auditor preferred.
• Knowledge of manufacturing processes including electronic (SMT), injection molding, machining, or complex assembly.
• Strong analytical skills to identify the source of problems and propose solutions.
• Ability to multi‑task and meet deadlines.
• Demonstrated time‑management skills.
• Ability to motivate, coach, and teach others.
• Advanced written and verbal communication skills; detail oriented and strong organizational skills.
• Strong ability to adapt to changing priorities and work with a sense of urgency.
• Proven ability to set project priorities and establish department/discipline goals and objectives.
• Bilingual (English/Spanish) preferred.

• Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision and depth perception suitable for use of a computer, printer, phone, and keyboard.
• Manual dexterity suitable for use of a computer.
• Ability to walk and/or climb 5% of the time comfortably.
• Ability to sit at a computer for 90% of the time comfortably.
• Light to moderate lifting.

• Must be comfortable working in an office environment including moderate noise levels.
• The working area is primarily an open office setting with reasonable lighting and controlled temperatures.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.