Outbound Sales Development Representative

Outbound Sales Development Representative

Location:

Candidates must currently reside in one of the following states:
Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia. This is a remote role.

Employment type:

Full-time

Work authorization:
Must be authorized to work in the U.S. without visa sponsorship.

Tivly is one of the largest marketplaces for commercial insurance in the United States, connecting business owners looking to protect their businesses with insurance carriers that fit their needs. Since 2009, Tivly has established a network of over 200 trusted carriers, agents, and brokers serving a wide range of businesses.

Tivly connects business owners actively shopping for commercial insurance coverage with the right agents to serve them - starting with a weekly educational webinar. We're looking for an Outbound Sales Development Representative to reach those decision-makers and get them in the room.

This is a great opportunity for someone who enjoys talking to people, likes having a clear process to work within, and wants to build a sales career from the ground up. Previous outbound sales experience is helpful, but we are more interested in how you work.

We're looking for someone who is curious, coachable, organized, comfortable picking up the phone, and motivated enough to own their day.

You'll join an established outbound motion with prospect lists, CRM note templates, an AI-powered resource hub, and training already in place. Your job is to learn the system, execute it consistently, and help us identify ways to make it even better.

• Make 100–150 outbound calls per day to prospective leads
• Reach and engage decision-makers over the phone
• Invite and secure commitments from qualified prospects to attend our weekly webinar
• Follow established outreach cadences and call frameworks - this role is not about pitching or presenting; it’s about consistent, disciplined booking
• Personalize CRM notes using approved templates, updating variables per conversation
• Use our AI chatbot and resource hub as your first line of support for questions, keeping downtime low
• Maintain accurate records of every call, outcome, and next step in the CRM
• Surface patterns, objections, and prospect feedback to sales leadership
• Participate in regular 1:1 coaching focused on development and performance
• Adapt as messaging and workflows evolve based on what we're learning

This is a systems-driven role supported by AI-assisted tools, so baseline technology comfort is important. You should be comfortable with:

• CRM systems and accurate data entry
• Professional email and calendar management
• AI-powered support/chatbot tools
• Browser-based applications, working across multiple systems
• Video conferencing tools (Zoom, Google Meet, or similar)

Experience with automation or workflow tools such as Zapier is a plus, but not required. More important: you're comfortable learning new technology and troubleshooting basic issues independently.

Previous experience in any of the following is helpful, but not required:

• Business Development / Sales Development
• Inside or outbound sales
• Lead generation or appointment setting
• Customer service with a strong communication component

We believe sales skills can be taught. We're more interested in finding someone with the aptitude, work habits, and hunger to learn them.

There isn't one personality type that makes a great SDR. We're looking for someone who can stay consistent through high call volume and real rejection, call after call.

For this role, there are a few things we consider essential:

• Hungry:
  Genuinely motivated by the idea that your results determine your earnings
• Coachable:
  You welcome feedback and put it into practice
• Curious:
  You ask questions and want to understand the "why"
• Resilient:
  You can handle repeated "no's" without losing energy or focus
• Detail-oriented:
  You understand that good CRM data and documentation matter
• Consistent:
  You're comfortable with the repetition required to get great at outbound
• Disciplined:
  You can follow a defined process closely before trying to reinvent it
• Comfortable on the phone:
  Outbound calling is the core of this position

You'll receive structured onboarding, along with:

• Targeted prospect lists
• CRM note templates
• Call frameworks
• An AI-powered resource hub for first-line support
• Direct coaching

You'll be expected to work within our established process while…