Outbound Logistics Specialist; Olive Branch) TK Elevator Corporation

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.

With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an Outbound Logistics & Shipping Coordinator in Olive Branch, MS.

The Outbound Logistics & Shipping Coordinator is responsible for managing and controlling the day-to-day outbound shipping operation, ensuring customer orders are shipped accurately, efficiently, on time, and through the appropriate transportation method. This position serves as a key point of coordination between Warehouse Operations, Customer Service, Purchasing, suppliers, carriers, and internal stakeholders.

A primary responsibility of this role is ownership and continuous maintenance of the Shipping Matrix
, ensuring shipping methods, carrier selections, service levels, routing requirements, costs, and customer-specific requirements are accurate and aligned with business needs.

The position will monitor outbound activity, identify shipping exceptions and risks, resolve transportation issues, and drive continuous improvement in shipping performance, cost, and customer service.

• Coordinate and monitor daily outbound shipments to ensure orders are processed and shipped according to customer requirements.
• Ensure shipments are routed using the appropriate carrier, service level, and transportation method.
• Review shipping requirements for standard, expedited, customer-specific, and special-handling shipments.
• Monitor orders through the shipping process and identify potential delays before they impact the customer.
• Coordinate with Warehouse Operations to prioritize and release shipments based on customer need, promised dates, and operational requirements.
• Ensure shipping documentation, labels, tracking information, and other required shipment information are accurate and complete.
• Investigate and resolve shipping discrepancies, including missed pickups, incorrect routing, damaged shipments, delivery delays, and tracking issues.

• Own and maintain the company’s outbound Shipping Matrix
  .
• Establish and maintain routing rules based on customer, destination, shipment type, weight, dimensions, service level, cost, and delivery requirements.
• Ensure the Shipping Matrix reflects current carrier capabilities, contracts, service levels, and business requirements.
• Review shipping patterns and recommend changes to routing rules when opportunities for cost savings, improved service, or increased efficiency are identified.
• Maintain clear documentation and version control for changes to the Shipping Matrix.
• Partner with Purchasing, Finance, Customer Service, Warehouse Operations, and Transportation providers when changes to shipping requirements are needed.
• Audit shipping activity against the Shipping Matrix to identify incorrect routing, unnecessary expedited freight, or other process exceptions.
• Establish controls to prevent unauthorized or unnecessary use of premium shipping services.

• Coordinate with parcel, LTL, truckload, courier, and other transportation providers as applicable.
• Monitor carrier performance, including pickup reliability, transit time, delivery performance, claims, and service issues.
• Escalate recurring carrier performance issues and support corrective actions.
• Evaluate…