Scheduling Coordinator

Scheduling Coordinator

Based in Olney, UK. You will be responsible for planning and coordinating engineering resources to ensure the successful delivery of service, installation, and maintenance activities. Acting as a central point of contact, you will work closely with customers, engineers, and internal teams to ensure efficient scheduling and a high level of customer satisfaction.

Reporting to the Scheduling Team Leader, you will play a key role in managing day‑to‑day operations and assisting service delivery.

• Schedule field engineers for reactive call‑outs, installations, and preventative maintenance activities, ensuring optimal resource utilisation.
• Act as a key point of contact for customers and internal stakeholders, coordinating appointments and providing timely updates.
• Maintain accurate records within service management systems, assisting reporting, KPIs, and data integrity.
• Assist operational processes including quotations, invoicing, stock coordination, and service contract tracking.
• Partner with engineering, project, and support teams to ensure smooth delivery of services and resolve scheduling challenges efficiently.

• Experience in scheduling, coordination, or administrative roles, ideally within a service or operations environment.
• Highly organised with the ability to prioritise tasks and manage a high‑volume workload in a fast‑paced setting.
• Strong communication skills, with the ability to build relationships with both customers and internal teams.
• Confidence using IT systems, including CRM or service management tools (e.g., Service Now) and Microsoft Office.
• Proactive, positive attitude and strong problem‑solving skills, with the ability to adapt to changing priorities.

• Exgratia day for Christmas Eve.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 3× Annual salary life cover.
• Company Pension scheme standard 5%.
• Annual discretionary bonus.
• Access to Employee Care scheme.