Senior Digital Experience Officer

Salary - 45,418.00 Work Type
- Hybrid

Job Location
- Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type
- Permanent

Employment Type

- Full Time Working Hours - 37.0 Hours per Week

The Role We have an opportunity for a Senior Digital Experience Officer.  In this role you will play a key role in developing and optimising our externally facing digital platforms and products.

Leading on the governance and activation of our content and small change requests for  and other digital products including our email campaign tool. Working with the Digital Experience Manager to drive forward positive change for our current and future online customers.

What You'll Be Doing Own the process for management of website changes across  including the resource planning, SLA management and delivery

Plan and have oversight of  releases including documentation of timelines, testing requirements and the appropriate planning of team resource to support the process

Execution of small to medium website change requests within the website content management system including liaison with subject matter experts for relevant approval and appropriate liaison with external suppliers if required

Be the champion of our email campaign tool to ensure all processes are documented and followed.

Delivery of email campaigns on behalf of subject matter experts and campaign managers

Provide analytical and insightful reports on digital behaviour such as email campaign reports and website insights from google analytics

Work closely with the digital optimisation manager to support on key projects that drive the performance of our online customer journeys

Carry out analysis and lead on optimisation of digital products used to facilitate our digital customer experience such as messaging platforms

Be an advocate of emerging trends and technology and assist with company adoption of new ideas and technology as and when they become available

Be a key player within the digital optimisation team and become a champion for digital customer experience within the business to ensure we deliver on customer satisfaction and resilience for our customers

What You'll Bring Relevant experience in a digital product /optimisation role Strong evidence of sustained digital skills development through professional training courses/qualifications

Experience of working within a fast paced digital environment

Ability to translate data into compelling insights

Proficient in Microsoft Word, PowerPoint and Excel Strong written and verbal communication skills

Excellent interpersonal skills and the ability to communicate with stakeholders at all levels

Ability to organise, plan and prioritise is key Previous experience working on content management systems and working with google analytics

What We Offer A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidaysA competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover

Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievementsA comprehensive healthcare plan through our company-funded scheme

My Gym Discounts  - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions

Best Doctors Salary Finance Wealth at Work courses

Deals and discountsEVolve Car Scheme Employee Assistance Plan Mental health first aiders

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BuyMORE Choices flexible benefits

Enhanced parental leave schemes

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.