Experienced Assistant Branch Manager

Experienced Assistant Branch Manager wanted for Trust Bank's Parkside location in Olney, IL.

Job Description

Job Title:
Assistant Branch Manager

Department:
Operations, Parkside

Reports To:
Bank Manager

FLSA Status:
Exempt

Type of Position:
Full-Time

Job Summary

The Assistant Branch Manager works directly with the Branch Manager to oversee all aspects of Branch operations. Provide leadership and guidance for employees by providing excellent customer service with the highest degree of accuracy and professionalism. The position will assist in ensuring the branch is achieving the most profitable deposit and loan relationships and that it is performing in an operationally compliant and regulatory sound manner.

The assistant branch manager performs any task in the absence of the bank manager and their supporting staff. The position will work with management to prepare for contingencies and assume critical responsibilities when needed. The position will also assume a variety of duties to better serve our customers by understanding and implementing our core values. The position requires a person that is individually driven, team-oriented, and thrives on delivering highly personalized customer service.

Assistant Branch Manager Duties and Responsibilities:

1. Supervise the Branch in the absence of Branch Manager.

2. Open/Close branch as needed.

3. Open new accounts and perform account changes/updates.

4. Handle/Follow up on customer questions and support.

5. Oversee teller line and drive-up area to ensure all transactions are done accurately.

6. Assist in hiring, training, and coaching employees of the branch

7. Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and at-large ATM offerings.

8. Maintain a comprehensive knowledge on policies, rules, and regulations.

9. Insure that every employee within their Bank represents the vision and mission of Trust Bank while setting the tone for the culture within their location.

10. Coach less experienced staff on a regular basis.

11. Oversee staff scheduling.

12. Help support lenders at the branch by assisting in collecting documents to assist the loan process.

13. Attend meetings as needed/required.

14. Participate in community events supporting the banks visibility and outreach

15. Perform other duties as assigned.

Traits/Characteristics of Successful Assistant Branch Manager

Strong frontline experience in a bank branch.

Effective problem-solving and decision making skills

Excellent probing and listening skills to uncover customer needs

Excellent interpersonal, verbal and written communication skills

Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality

Attention to detail and a strong acumen for consumer financial information

Strong time management and follow-up skills

Presents him/herself in a professional manner

Working Conditions and Essential Functions

This is a full-time exempt position, working a minimum of 40-hours per week and longer may be warranted to meet the demands of the job or other duties as assigned. Hours will vary depending on the needs of the bank and includes Saturdays. Well-lit office environment and the noise level is usually moderate. The role routinely uses standard office equipment. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms, and talk, or hear.

Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus. Travel is limited.

Trust Bank Core Values

Embrace and promote the Trust Bank Culture and Core Values in all aspects of your duties. Understand the highly confidential nature of the information being worked with on a daily basis.

Compensation and Benefits

The estimated annual salary for this position is $44,000 - $55,000 annually. The position is also eligible for an annual discretionary bonus. Salary may vary based on the candidates qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our banks career page.

Disclosures

Trust Bank recognizes that people are our banks strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees'…