Care Coordinator Support Worker

Care Coordinator Support Worker – One Hope United

Join to apply for the Care Coordinator Support Worker role at One Hope United.

Under the assigned CCS Supervisor, the Care Coordination Support Worker provides community‑based services to identified youth that are centered on Systems of Care and Wraparound services. CSSI plays a critical role in the community behavioral health service delivery system with the position ensuring that services are family‑focused, youth‑guided, individualized, strengths‑focused and trauma‑informed.

• Targets youth identified in Pathways program by State of Illinois, Health Care and Family Services
• Serves Pathways to Success eligible youth identified within CSS (Care Coordination) at Tier level CCSI (Intensive Care Coordination) in line with the policies of program
• Provides service with an evidence‑informed, structured approach to care coordination that adheres to procedures requirements regarding child and family engagement, individualized care planning, identifying and utilizing strengths and natural supports while completing fidelity measures/monitoring
• Assists in the integration of all services provided for the youth and family by serving as a central point of communications for service components in service delivery
• Collaborate with youth and families to identify both informal and formal supports to develop a Plan of Care and a Crisis Prevention Plan
• This position serves a caseload referred to Pathways to Success Tier level Wraparound.
• Caseloads vary based on referrals received and accepted services In addition position also provides Services to Intensive Care Coordinators (CSSI) must not exceed an average care coordinator to family caseload of 1:25, with no more than thirty (30) families on their caseload at one time.
• Completes a strength‑based assessment and required updates utilizing the IM CANS to identify both strengths and treatment target needs
• Facilitates and coordinates Child and Family Team Meetings (CFTM) at regular intervals, as required by policy
• Coordinates collaboration with all service providers to develop a comprehensive Plan of Care and Crisis Prevention Plan
• Ensures that care planning and decision‑making processes uphold the values, preferences, beliefs, culture, and identity of the child, family, and their community

• Bachelor`s degree from an accredited university in psychology, social work, counseling, education or similar related field
• Master`s degree in human service‑related field

• Two years of experience coordinating care including facilitating child and family team meetings and working with youth and families on a direct service level

• Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance
• Ability to work varying hours, including evenings and weekends to accommodate family’s needs

• Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well, ability to manage tight deadlines.
• Ability to function well in a team environment.
• Demonstrate the ability to correctly identify emotions, and to mirror regulated feelings in a way that promotes emotional and intellectual development (emotional intelligence).
• Ability to demonstrate project management, organizational, analytical, oral, and written presentation skills.
• Ability to respond promptly to customer needs; solicits customer feedback to improve services.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communications skills (verbal, written, and effective documentation, paraphrasing & listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem‑solving and conflict‑resolution techniques.
• Ability to hold challenging conversations with team members.
• Ability to coach, mentor, verbally track, manage, and develop team members.
• Ability to exercise discretion and ensure confidentiality.

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