Cloud Service Operations Engineer

Cloud Service Operations Engineer (80 - 100%)

As a Cloud Service Operations Engineer with a focus on Endpoint and Identity, you are responsible for the stable and secure operation of modern endpoint environments within our managed services portfolio.

Endpoint and Identity Operations

• Operation and 3rd-level support of modern endpoint environments based on Microsoft Intune, Azure Virtual Desktop, and Microsoft Entra
• Handling operational incidents and service requests for Windows, macOS, and mobile devices
• Support of device configurations, compliance policies, updates, and identity‑based access scenarios

Incident Handling and Troubleshooting

• Analysis and resolution of complex issues in the areas of endpoint management, device security, and identity services
• Troubleshooting across Windows, macOS, iOS, Android, and hybrid identity environments

Connected Care Service Delivery

• Operational support within the agreed service scope, priorities, and SLAs
• Structured and traceable documentation of all incidents, actions, and results

Customer Communication and Collaboration

• Clear, transparent, and professional communication with customers during incident handling
• Collaboration with customers, internal specialists, and engineers on more complex topics

Endpoint and Identity Expertise

• Experience in operating and supporting endpoint management solutions in production environments
• Solid hands‑on experience with Microsoft Intune, Windows clients, and modern workplace technologies
• Experience working with macOS and Mobile Device Management for iOS and Android
• Strong understanding of Microsoft Entra, Conditional Access, and identity‑based security controls

Operational and Service Experience

• Experience in structured support or operations roles with clearly defined SLAsAbility to handle incidents and service requests calmly, in a structured manner, and end to end
• Familiarity with escalation processes, operational documentation, and service workflows

Education and Certifications

• Completed vocational training or degree in computer science or a related field
• Microsoft certifications such as MS‑900, MD‑102, or comparable certifications are an advantage

Personal Attributes

• Willingness to participate in 24/7 on‑call duty
• Very good German and English skills, both written and spoken
• Ability to communicate technical topics clearly and appropriately for different audiences
• High attention to detail, strong analytical skills, and a calm working style even under incident pressure
• Strong sense of responsibility for service quality and high ethical standards in handling customer data

You can expect a future‑oriented role in an innovative company with a dynamic team. You will take on a high level of responsibility and have the opportunity to contribute your own ideas. A wide scope of action and a high level of variety enable continuous personal and professional development. You will benefit from modern employment conditions as well as the option to work remotely and from home.

At base

VISION, almost anything is possible.

Your day‑to‑day work focuses primarily on endpoint and identity platforms, including:

• macOS endpoint management
• Mobile Device Management for iOS and Android
• Microsoft Entra and Conditional Access
• Azure Virtual Desktop and Windows 365