Senior Lead Engineering Program Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

As the Senior Lead Program Manager in Lumen’s Black Lotus Security Group (BLSG), you drive cybersecurity innovation with Lumen partners and customers, aligning with strategic priorities and fostering collaboration for measurable results. You’ll liaise with stakeholders across Lumen to ensure key initiatives succeed. In 2025, this role has an expanded focus on engineering innovation and new security offer development, maintaining continuity of core security programs and orchestrating cross‑functional efforts for critical partner launches in line with Lumen’s growth plans.

We are looking for a results‑oriented program management professional, who exhibits strong agency and customer mindset with a record of delivering complex initiatives in dynamic environments. This person excels at building cross‑functional relationships, driving alignment, and simplifying processes to maximize efficiency.

This is a remote opportunity for candidates located anywhere in the U.S.

• Lead Black Lotus Labs innovation (e.g., advanced threat research, third‑party testing, new technology partnerships).
• Incubate and launch new security service offerings.
• Own engineering programs for strategic security products and solutions, guiding them through previews, private offers, and general availability milestones.
• Ensure partner go‑to‑market readiness and develop cross‑organizational runbooks to support steering committees and customer/analyst commitments.
• Execute cross‑functional programs with customers, partners, Sales, Product Management, Enterprise Operations, and Marketing.
• Align program execution with organizational strategy and priorities; track performance against KPIs and OKRs.
• Lead complex programs from planning through delivery, overseeing product delivery architecture and engineering efforts.
• Identify process improvement opportunities and institute governance oversight cadences to enhance efficiency and transparency.
• Facilitate regular program reviews and provide concise executive updates.
• Build strong cross‑functional partnerships for seamless program execution.
• Drive innovation initiatives and incubate new offerings to advance Lumen’s security capabilities.

• Excellent communication skills for concise and professional interactions.
• Active Project Management Professional (PMP) certification or equivalent.
• 10+ years of experience in management, leadership, and strategic planning, including 5+ years managing large, complex projects.
• Ability to think strategically and operate tactically.
• Active TS/SCI clearance (or eligibility to obtain).
• Proven experience building relationships at all organizational levels.
• Required:
  
  BS/BA degree;
  Preferred: MBA.
• Familiarity with Lumen’s products, services, and decision‑making processes.
• Experience with Lean Six Sigma, KPI/OKR development, and Scaled Agile Framework.
• Expertise in Agile software development methodologies and Dev Ops practices, including CI/CD and automation for secure deployments.
• Proficiency in Microsoft Planner, Jira, and Power
  
  BI.
• Demonstrated success in driving innovation and launching new offerings in a technology environment.

• Driven and organized:
  Highly motivated, organized, and persistent in driving program goals to completion.
• Influential leader:
  Adept at influencing stakeholders across all levels of the organization.
• Adaptable:
  Comfortable managing ambiguity and providing clarity to teams.
• Effective communicator:
  Strong ability to present information concisely to executives, customers, and partners.
• Innovative and curious:
  Proactive about industry trends and emerging technologies.
• Growth mindset:
  Committed to continuous improvement and scaling programs to support business growth.
• Revenue‑focused:
  Understands how program execution impacts revenue streams and profitability.
• Customer‑centric:
  Skilled in managing…