Director of Quality Assurance and Compliance

Pacific Mountain Workforce Development Council (Pac Mtn) is a regional workforce development organization serving communities across Thurston, Lewis, Pacific, Mason, and Grays Harbor counties. We partner with jobseekers, employers, educators, community-based organizations, and public agencies to expand access to opportunity so people can build stable, meaningful careers and communities can thrive.

Help us build a workforce system that people can trust

At Pac Mtn, quality and compliance are about more than meeting requirements. They are about making sure public investments are used responsibly, our partners have the information and support they need to succeed, and the workforce system continues learning and improving.

The Director of Quality Assurance and Compliance provides leadership for Pac Mtn's quality assurance, regulatory compliance, monitoring, risk management, policy support, data quality, and continuous improvement work. This position works across Pac Mtn, the regional Work Source system, contractors, subrecipients, and state and local partners to translate complex requirements into clear expectations, practical processes, stronger controls, and improved performance.

This is a leadership role for someone who can see both the details and the bigger picture: someone who can interpret requirements, analyze data, identify risk, build repeatable systems, communicate complex information clearly, and help people understand not only what is required, but why it matters.

Success in this role requires sound judgment, curiosity, independence, collaboration, accountability, and a commitment to approaching compliance as a tool for improving outcomes - not simply identifying what went wrong.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Role clarity and operating model

• The Director provides independent quality assurance and compliance oversight while working in partnership with the teams responsible for day-to-day operations. Clear role boundaries are essential to effective oversight.
• Quality Assurance and Compliance owns independent monitoring, compliance testing, policy interpretation, risk identification, findings, verification of corrective action, and escalation of unresolved compliance risk.
• Program and contract managers retain responsibility for day-to-day contractor management, service delivery, performance expectations, deliverables, and implementation of corrective actions within their assigned areas.
• Within delegated authority, the Director documents findings, coordinates and tracks corrective action responses, verifies whether corrective actions are effective, escalates unresolved issues, and recommends appropriate administrative, contractual, fiscal, or operational actions to the responsible decision-maker.
• The Director clearly distinguishes binding legal, regulatory, grant, and state-policy requirements from Pac Mtn local policy, contractual requirements, internal procedures, and recommended practices.

Quality assurance, compliance, and risk management

• Lead risk-based monitoring of Pac Mtn initiatives, contractors, subrecipients, and partner activities to assess compliance, performance, documentation, and funding requirements.
• Develop and maintain monitoring plans, standards, tools, reports, findings, and corrective-action tracking that help identify risk early and verify that issues are resolved.
• Interpret federal, state, local, grant, contractual, and policy requirements and translate them into clear, practical guidance for staff, leadership, contractors, and partners.
• Conduct risk assessments, identify control or compliance gaps, and recommend corrective actions, process improvements, or other…