WCSM Business Analyst

(IT Business Analyst-Journey)

This recruitment will be used to fill two positions.

As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.

The Workers’ Compensation Systems Modernization (WCSM) Program is a portfolio of projects with the combined task of modernizing the Department of Labor & Industries (L& I)'s systems and processes. L&I is moving from a mainframe-centric model to a cloud-first model, creating the ability to introduce new capabilities and enhance existing capabilities more easily in the future. The WCSM Program leadership is located within the WaTech Director’s Office, and the day-to-day Program team will be located in WaTech.

The majority of project subject matter experts are located within L&I.

The Business Analysts play an essential part in ensuring that business processes are accurately defined, user needs are captured, and technology capabilities align to the WCSM Program vision. Work includes daily collaboration with L&I, including business team members, subject matter experts, technical teams, as well as vendors to ensure clear communication, consistent alignment, and thorough documentation across the program. The Business Analysts apply established business analysis, requirements elicitation, and process mapping methods to ensure that modernization efforts proceed with accurate and validated business input.

• Ensure all requirements and process documentation adhere to agency, state, Program, and Project Management (PM) standards.
• Perform gap analysis between current manual processes and potential automation and technical solutions.
• Participate in cross-functional discussions to define technical and business implications of proposed system changes.
• Conduct post-implementation reviews (PIRs) to assess the effectiveness of process improvements and system changes, identifying lessons learned.
• Analyze business rules, data inputs/outputs, integration points, and system interfaces to identify potential gaps, overlaps, and modernization impacts.
• Assist with refining user stories, acceptance criteria, use cases, and mockups that clearly translate business needs into solution requirements.
• Facilitate collaborative solutioning sessions to align viewpoints, reconcile competing needs, and drive business process changes.
• Partner with project managers and product owners to prioritize backlog items based on business value, risk, and organizational readiness.
• Validate integrations, workflows, and business logic across multiple applications, interfaces, and modules.
• Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.
• Identify and document system defects, usability concerns, and performance gaps during testing.

• Eight years of experience of recent information technology related experience performing each of the following
  business analysis functions including:
  Elicitation, tracking, and documentation of business and functional requirements. Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials, and providing training to customers. Performing as a liaison between business and technical staff. Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments, and visually documenting those…