Planning and Performance Analyst; MA

Position: Planning and Performance Analyst (MA5)

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Customer Relations Strategy and Innovation Team is looking for a detail oriented Planning and Performance Analyst to join their team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

If

you’re a strategic thinker with excellent communication skills who thrives on solving complex problems, building partnerships, and turning insights into action

As a Planning and Performance Analyst, you will serve as a trusted advisor to division leadership, providing expert consultation on complex issues related to communication, policy, legislative implementation, and operations. You’ll develop and deliver clear, strategic communications that translate complex information into meaningful insights for leaders, partners, and stakeholders. Through thoughtful analysis, relationship-building, and effective communication, you’ll help shape strategic direction, support organizational change, and advance policy implementation.

You’ll work closely with internal and external partners to understand customer needs, translate feedback into actionable improvements, and help strengthen the services we provide. Your work will have a direct and meaningful impact on our ability to identify and remove potential barriers for Washington residents.

Some of what you will do:

• Advise leadership on communication strategies for internal and external audiences.
• Oversee the analysis, documentation, and organization of information from multiple sources to provide accurate and meaningful information for leadership decision-making.
• Develop complex reports and dashboards that provide accessible information.
• Develop action plans and determine project scope in collaboration with partners.
• Manage resources necessary to achieve project goals and outcomes.
• Establish and monitor measures to evaluate ongoing project success.

What you will bring to the role:

• Nine (9) years of demonstrated experience in two or more of the following areas:

  • Conducting research.
  • Analyzing policies, laws, rules, or regulations.
  • Conducting business analysis and developing requirements.
  • Leading business projects.
  • Managing business operations.
  • Business policy development.
  • Supervising.

• The ability to:

  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Up to four (4) years of relevant education in business administration, public administration, law, public health, health administration, or a related field may substitute year for year for experience. Experience must include eight (8) years of:

• Writing clear, concise information for internal and external audiences through multiple formats and methods (talking points,…