Strategy Manager

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

As Performance and Strategy Analyst, you will report to the PSD Assistant Director and serve as an expert advisor on operations, strategic planning, communications, policy, and legislative implementation. You will help leaders and staff connect decisions to division and agency goals while considering the effects on employees, customers, partners, and resources. This role combines independent judgment with a commitment to helping others succeed.

By listening to different perspectives and supporting informed decisions, you will help the division strengthen services that enable Washington residents to live, work, drive, and thrive.

• Analyze research, customer feedback, and operational data to identify gaps and recommend improvements, explaining the risks, benefits, and broader impacts of available options.
• Develop clear reports, dashboards, and performance measures to guide decisions, evaluate results, support strategic planning, and track continuous improvement.
• Lead division, agency, and enterprise-wide projects. Work with partners to define scope, develop plans, manage resources and timelines, and document decisions and progress.
• Help employees and partners adopt changes to policies, processes, systems, and business practices by assessing impacts, identifying barriers, and supporting implementation.
• Analyze proposed legislation for division impacts and coordinate timely, accurate fiscal notes and other legislative assignments.
• Facilitate discussions that help staff and partners share ideas, resolve concerns, build agreement, and follow through on next steps.
• Supervise staff by assigning and reviewing work, setting expectations, coaching professional growth, evaluating performance, and addressing performance concerns.

• Nine (9) years of demonstrated experience in two or more of the following areas:
  • Conducting research.
  • Analyzing policies, laws, rules, or regulations.
  • Conducting business analysis and developing requirements.
  • Leading business projects.
  • Managing business operations.
  • Business policy development.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

• Eight…