Customer Service Manager- Corrugated

Customer Service Supervisor - Corrugated

Georgia-Pacific is seeking a Customer Service Supervisor to support our Olympia, WA box plant. In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer. You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.

Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role. The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.

Location
: 1203 Fones Rd SE, Olympia, WA 98501

Anticipated starting pay
: $34.00 - $38.00/hour, non-exempt

Schedule
:
Monday-Friday, with overtime flexibility as needed based on business needs.

As a Customer Service Supervisor, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence. Our Customer Service team supports the Georgia-Pacific Corrugated Box Plant located in Olympia, collaborating with design, sales, and production teams to ensure seamless operations and maximum success. We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results.

• Resolve complex inquiries with efficiency and professionalism, facilitate phone, email, and chat service requests from our customer base, and monitor team workload to ensure adequate customer support and adherence to correct procedures.
• Develop deep knowledge of the system and business processes; coach and develop individual team members and provide training to enhance skills and knowledge base.
• Assist with production and scheduling needs in collaboration with the general manager.
• Collaborate with sales, national accounts, and operations to build relationships that maintain high service standards and contribute to the success of the area plants.
• Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations. Ensure data and processes are accurate and provide final validation.
• Act as a liaison between the sales team, customer service, and operations during new business onboarding.
• Assist in reviewing, refining, or creating training materials, process flows or change communications.
• Process all customer purchase orders for tooling and oversee tooling and freight reimbursement per customer contracts and agreements.
• Evaluate tooling and external manufacturing vendors to optimize cost savings and ensure high service levels.
• Maintain customer playbooks, roll stock agreements, and monitor inventory for aging material and demand adjustments.
• Maintain primary customer service responsibility for a number of customer accounts as appropriate.
• Identify system and process workflow improvements to enhance the overall experience of customers and team members.
• In conjunction with plant leadership, participate in special project requests aimed at improving profitability or efficiency; coordinate support teams and develop SME groups.

• Minimum 2 years of customer service experience in corrugated manufacturing, general manufacturing, or warehouse orders distribution.
• Proficient with Microsoft Office (Outlook, Word, Excel, etc.).
• Ability to do light occasional travel (1% to 10%).

• Corrugated industry experience.
• Experience using Kiwi, Kiwi FFF, and/or PCS.
• Leadership or supervisory experience.
• Ability to identify process improvements and work to implement solutions.

Hiring Philosophy:
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. We operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. Our benefits plan includes medical, dental, vision, flexible spending accounts, health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may include infertility assistance, paid parental leave and adoption assistance. Eligibility criteria is set by the applicable Summary Plan Description and may vary by region.

Speak to your recruiter with questions.

Equal Opportunity Employer, including disability and protected veteran status. Some offers of employment are conditioned…