Dishonored Fiscal Analyst; FA

Overview

We are dedicated to growing a culture of belonging through our values:
Respect, Trust, Diversity, Inclusion, Equity. The Department of Licensing (DOL) is the second‑largest revenue generator in Washington State, engaging with over 6 million residents each year to collect nearly $3 billion in taxes and fees. We are committed to providing equitable and meaningful access to our services for every resident.

• Provide customer service to the public, Licensing Services Offices, and DOL teams via phone and email.
• Ensure all customer records are up to date, including fraud and bankruptcy information.
• Process incoming Dishonored Payments from multiple channels such as returned checks from banks and failed online ACH transactions.
• Run Collection Reports to identify accounts for collections.
• Identify the appropriate debt collection company and upload required collection documents.
• Input restitutions that have been recovered by the collection agency into agency systems.

• One year of experience in accounting, auditing, or budgeting, or one year of higher education that includes 18 quarter or 12 semester hours of accounting, auditing, or budgeting.
• One year of experience providing customer service by listening attentively, identifying needs or issues, providing options for customers, and exercising knowledge of state laws and regulations to assist others.
• One year of experience conveying ideas and information in writing, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader.
• The ability to:
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Understand the importance and significance of what records must be released and what is confidential.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

• Prior to a new hire, a background check including criminal record history will be conducted.
• The ability to work in office full time for an initial training period of six months at our Olympia location; telework may be an option after this period, but there will be in‑office requirements based on business needs.

DOL is committed to the full inclusion of all qualified individuals. We will take steps to ensure that people with disabilities are provided reasonable accommodation. For information about available accommodations, the interview process, or the position contact Dawn Loduha. We are an equal opportunity employer and do not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process may contact the Human Resources Office at  or may email HRRecruit.gov.

Select the apply button at the top of this job announcement. Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award‑winning diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.

We value the unique traits and attributes that each employee brings to the job.