Customer Service Lead: Coach & Develop -Impact Team
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
State of Washington's Driver and Vehicle Records (DVR) unit is seeking a Customer Service Lead to guide a team of Customer Service Specialists. You will coach, train, and support the staff, serving as the first contact for questions while escalating mid-tier issues as needed.
You will build accessible training resources, stay ahead of DMV and DOL updates, and help ensure equitable, consistent service. This role requires leadership, strong communication, and a commitment to values of respect and
Our team is growing, and we are hiring a Customer Service Lead:
Coach & Develop a High-Impact Team in Olympia, WA, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Olympia, WA, United States.
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