Visitor Services Program Assistant; Program Assistant; Seasonal Position

Monday - Friday | 8AM - 5PM | ON-SITE

* Occasional Weekends and Holidays as needed

A rapid recruitment process is expected to fill this position prior to Legislative Session. Candidates should be prepared to have interviews scheduled as early as the week following the posting period and a start date to quickly follow for the selected candidate. The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process.

It is to the applicant's advantage to apply as early as possible. We invite you to check out our DES Jobs Page for similar roles that may interest you like our Visitor Services Manager, Tour & Visitor Experience Coordinator, and Civic Education Supervisor positions. Additionally, this is a seasonal position.

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

As a Visitor Services Program Assistant, you will deliver welcoming front-line customer service, assist visitors, and support the civic education program and events across campus. Day-to-day responsibilities include responding to public inquiries, facilitating reservation and lost-and-found requests, assisting with school tour arrivals, and helping with event logistics. Working in close collaboration with agency partners, Capitol Security, and DES Buildings & Grounds, you will ensure proper campus policy compliance (WACs), support accessibility accommodations, and foster a smooth, safe, and positive experience for all Capitol guests.

• Provide front-line customer service and build positive relationships with visitors, event attendees, and employees across the Capitol campus.
• Monitor tour and event inbox and phone lines, answering routine inquiries and routing complex requests to appropriate staff.
• Assist customers with the reservation system, lost-and-found intake and reunification, and accessibility or lactation room access.
• Direct or escort visitors throughout campus buildings and assist with the creation, posting, and removal of temporary signage.
• Coordinate school tour arrivals and departures, including bus zone management, and support civic education lunch programs.
• Support the planning, setup, and execution of campus events.
• Serve as a DES representative by explaining rules, policies, and WACs to visitors and employees, escalating issues as needed.
• Collaborate with Capitol Security, DES Buildings & Grounds, and stakeholders to manage public space usage and resolve conflicts.
• Support the overall Visitor Services Program to ensure a positive and seamless experience for all Capitol guests.
• Other duties as needed.

• One (1) year of progressive experience in any combination of the following areas:
  • Community, youth and public engagement.
  • Knowledge of civics, the legislative process and/or Washington State history.
  • Customer Service.
  • Leading tours or presenting information to an audience.
• NOTE:
  
  Education in Public Administration, Social Sciences, Communications or related field may be considered for experience, on a year-for-year basis.

Incumbents to this position must possess and demonstrate the following competencies:

• Take action to learn and grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge,…