DEI Development Manager WMS​/Internal

This posting is open to internal Department of Enterprise Services (DES) employees only.

You must reside in the state of Washington and have the ability to travel to in-person activities, meetings, and events as needed for business purposes.

This flexible/hybrid position is scheduled Monday to Friday, 8:00 a.m. to 5:00 p.m.; flexibility in schedule is possible depending on workload and demand.

Statewide travel is required as needed to various locations across the state. Limited overnight travel will be required.

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

The DEI Training Team provides instructor-led training for statewide required courses, including DEI training. The team creates welcoming learning spaces where employees can build skills, gain confidence, and grow as leaders. This work supports the DES mission by helping state employees learn the tools they need to serve the public well, work respectfully with others, and make thoughtful decisions.

As the DEI Development Manager, you will work with program owners and designers to keep training clear, current, and useful so employees across Washington can do their jobs effectively and responsibly. You will be responsible for leading the delivery and implementation of DEI enterprise learning programs, ensuring high-quality, accessible, and scalable learning experiences that support the development of a respectful and inclusive public service workforce.

Customer service is vitally important to this position; as a result, it is an expectation that professional and respectful working relationships are sustained with all stakeholders and customers. You will be working collaboratively with diverse groups of staff, business partners and stakeholders.

• Translate statewide DEI and leadership development goals into scalable, easy-to-use training and development curricula.
• Build strong partnerships across agencies and divisions to promote, coordinate, and expand learning opportunities statewide.
• Serve as a subject matter expert and trusted resource for enterprise learning, DEI development, and inclusive facilitation practices.
• Oversee the design, delivery, and evaluation of learning programs, ensuring they are accessible, relevant, and effective for a diverse workforce.
• Establish trainer qualifications, provide training and coaching for trainers, and maintain quality assurance standards for all deliveries.
• Apply adult learning principles, human-centered design, and evidence-based instructional strategies in all learning solutions.
• Lead and facilitate the work of the DEI Team—including mandated and required training programs such as DEI Training to meet program goals, maintain curriculum fidelity, and support continuous improvement.
• Facilitate learning sessions as needed, modeling engagement, inclusion, and effective instructional practice.
• Monitor program performance, analyze learner feedback, and use data to guide improvements in content, delivery, and learner experience.
• Ensure all learning delivery aligns with DES mission, statewide policies, accessibility standards, and enterprise expectations.
• Support change management efforts by preparing trainers and learners for new or updated enterprise initiatives.
• Develop and maintain clear processes, guidance, and documentation for enterprise learning delivery.
• Mentor and support facilitators in building their skills, confidence, and readiness to deliver statewide curriculum.
• Promote a culture of learning, equity, and service by modeling professionalism, stewardship, and inclusive leadership.

• Relevant experience includes:
  Advanced cultural competency, meaning the ability to understand, respect, and work effectively with people from different cultures, backgrounds, identities, and lived experiences, and to apply that understanding when making decisions, communicating, and delivering services. Experience should also include applying diversity, equity, and inclusion (DEI) practices; strong facilitation skills; leading professional teams; tracking program outcomes;…