Quality Assurance & Systems Strategist - Olympia

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally, and academically, nurtured by family and community.

Quality Assurance & Systems Strategist (MA5)

While the assigned office is in Olympia, WA (1500 Jefferson St. SE) the incumbent must be able to travel to offices and regions throughout the state to attend in-person meetings, training sessions, and conferences. The incumbent may be eligible for telework with some in-person meetings as required.

Thursday, October 8th, 2026

$84,792 - $114,072 Annually

The FFPSA Quality Assurance and Systems Strategist leads and coordinates quality assurance (QA) and continuous quality improvement (CQI) efforts that support Washington’s Family First Prevention Services Act (FFPSA) prevention plan. In this role, you will apply both qualitative and quantitative CQI methods, equity-driven improvement strategies, and deep knowledge of child welfare statutes, WACs, and DCYF policies to strengthen statewide implementation of prevention services.

You will review data, identify practice trends, present key findings to leadership, and help shape training, policy, and field implementation related to FFPSA eligibility, prevention planning, and evidence-based practices. Collaboration is central to this role, working closely with regional leadership, field staff, tribal partners, service providers, courts, and the Child Welfare Leadership Team to address barriers, elevate strengths, and ensure fidelity to FFPSA requirements.

This position also supports DCYF’s long-term system development efforts, including CCWIS integration and federal reporting needs, helping safeguard Title IV-E prevention revenue through strong QA/CQI processes, compliance monitoring, case reviews, and change management activities.

• Lead the development, use and implementation of culturally grounded QA and CQI tools.
• Collaborate with Tribal Nations and culturally proximate community-based organizations to ensure QA and CQI practices reflect community values and service intent.
• Ensure data collection processes are respectful and align with tribal data sovereignty.
• Lead the development and use of culturally grounded QA and CQI tools.
• Collect and analyze QA and CQI data aligned with the goals of the Family First implementation efforts as well as aligned with performance-based contracting (PBC) quality and outcome indicators.
• Establish a CQI frameworks that incorporates both quantitative (e.g. referral and completion rates, family outcomes, timeliness of services etc.) and qualitative (e.g. interviews, staff/provider reflections, storytelling etc.) data.
• Design and implement feedback loops to ensure data is shared back with community-based organizations, service providers and community partners in a transparent and meaningful way with the purpose of supporting program improvement.
• Collaborate with program leads to facilitate regular CQI cycles with community-based pathway serving organizations, service providers and others to review data, celebrate successes, identify barriers, and come together to create solutions for improvement and ongoing support.
• Assist in developing strategies for scaling and sustaining effective culturally responsive services, ensuring lessons learned from pilot projects are integrated into broader system improvements.
• Utilize QA/CQI activities and data collection to support child welfare and community-based pathway implementation efforts.
• Provide support and ongoing technical assistance to community-based organizations and service providers, with a focus on culturally grounded QA/CQI expectations.
• Provide subject matter expertise, guidance and…