Patient Financial Counselor

Patient Financial Counselor

Providence

Provide Compassionate, Patient‑Focused Care in a Collaborative Team Environment. Join the Revenue Cycle Business Services to help patients manage financial responsibilities, secure assistance, and achieve successful resolution of medical accounts.

Patient Financial Counselors interact directly with patients and their families via phone or in person.

Responsibilities include:

• Financial clearance of patient accounts, payment collection, and acquisition of sponsorship and financial assistance.
• Identification of eligibility for state and federal sponsorship programs.
• Providing education on financial options and completing/submiting applications for Providence St. Joseph Health Financial Assistance.
• Making eligibility determinations and guiding patients through the financial assistance process, while reflecting Providence’s mission, philosophy, and core values.

• High School Diploma or GED.
• At least 2 years of experience in a hospital, clinic, or healthcare business office.
• Minimum 3 years of experience required, or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or affiliates.
• 2+ years of experience with automated, computerized account follow‑up systems, preferably Epic.

• Knowledge of reimbursement of health‑care accounts from insurance companies.
• Prior experience with medical and health‑plan terminology.

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching; health care benefits (medical, dental, vision); life insurance; disability insurance; paid parental leave, vacations, holidays, and health‑issue time off; voluntary benefits; and well‑being resources. Additional compensation may include shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. Learn more s/benefits.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requisition : 405949

Job Category: Patient Financial Services

Job Function: Revenue Cycle

Job Schedule: Full time

Job Shift: Day

Career Track: Admin Support

Department: 4001 SS RC FIN COUNS

Address: WA Olympia 413 Lilly Rd NE

Work Location: Providence St Peter Hospital-Olympia

Workplace Type: On‑site

Pay Range: $22.44 - $34.33