Medical Assistant Care Coordinator

• Location 1300 EVERGREEN PARK DR SW,OLYMPIA, WA, ,United States
• Base Pay $26.00 - $34.00 / Hour
• Job Category Clinical Operations
• Employee Type Full Time Non Exempt
• Required Degree High school
• Manage Others No

The Medical Assistant Care Coordinator will be responsible for providing care coordination services for a Medicaid population. The objective will be to provide care coordination services for those high utilizers of avoidable Emergency Department (ED) visits to identify gaps in social determinates of health and provide access to healthcare services to improve health outcomes and reduce utilization trends. The Medical Assistant Care Coordinator will engage clients by phone, virtual meetings, or in person during ED visits, inpatient, or provider visits according to program guidelines for engagement.

The Medical Assistant Care Coordinator will provide support to the client to identify care coordination and social determinates of health needs to connect the client to appropriate services. The Medical Assistant Care Coordinator will work with behavioral health services to refer clients as needed and collaborate to achieve client healthcare goals and reduce ED utilization trends.

• Conducts outreach, engagement and education activities to high utilizer population to support care coordination services.
• Meets clients during emergency department visits that are not engaged by alternative methods such as phone calls.
• Provides liaison services between clients, potential clients, family members and other social agencies.
• Assists in scheduling appointments for clients to meet with program professionals.
• Identifies health barrier information as well as patient identified goals.
• Promotes the skills needed by clients and families needed to effectively navigate the health care system. Advocate for clients’ unable to advocate for themselves.
• Assists clients and their families in completing forms and applications to receive services, including but not limited to Medicaid applications.
• Assists clients and their families in achieving identified health improvement and stabilization goals.
• Builds collaborative relationships within and outside of PSW.
• Develops a high level of expertise in existing resources and support services available to seniors.
• Participates as a successful member of multi-disciplinary team, understanding the value of individual work styles, roles and standards.
• Ensures that all documents and reports are compliant with regulatory requirements and meet PSW, HIPPA and health plan standards for content and timeliness:
  • Documents services in population health platform that meets organizational and program guidelines
  • Participates in required training courses and attends Department team meetings.
  • Remains informed of industry trends and common issues faced by health compromised services.

• Knowledge of Medicaid benefits available in Washington state.
• Experience in supporting transitional care services to reduce avoidable utilization.
• Maintain a pleasant, professional and approachable demeanor always.
• Flexible and willing to work in a dynamic and evolving role according to individual patient and program demands.
• Proactive team player, strong follow-through, quick decision-making abilities and abilities to problem solve.
• Interpersonal skills, with the ability to build strong relationships at all levels.
• Meet clients “where they are at” without judgment and criticism.
• Aware of own personal values and biases and able to work with clients with different values and belief systems.
• Experience, comfort and skill in working with crisis and conflict resolution.
• Experience working with culturally diverse communities and families
• Strong verbal and written communication…