Senior Director, Platform Product Management

Pager Duty, Inc. (NYSE:

PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always-on digital experiences to modern businesses.

Join us. () At Pager Duty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Pager Duty is seeking a Senior Director, Platform Product Management to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.

In this pivotal role, you'll own the foundation of the Pager Duty Operations Cloud as a key technical product leader across several development teams. You’ll define our platform strategy, evolve our roadmap and guide execution. The platform team will create leverage for internal application development teams to build new products faster and enable customers and partners to integrate Pager Duty with other tools.

You’ll work directly with our largest, most sophisticated customers who seek a high level of configurability, scalability and security to manage real-time work across their tool stack.

The ideal candidate will bridge the world between API-first platform principles and understanding the burning problems of application development teams and external developers (in customer accounts, ISVs, plus tech and distribution partners). You're equally comfortable discussing the merits of an API structure and the business case for integration with a potential platform partner. You can rapidly learn 3rd-party applications and their platform concepts (Service Now, Atlassian, Salesforce, etc) and design a platform strategy that is valuable, feasible, usable, and viable.

Important note:
While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

• Guide product strategy, prioritization, and roadmap allocating resources strategically between innovation and sustaining existing products to optimize business outcomes for:
  • Core services: admin, authentication, security, notification, ingestion, app experience
  • Developer
    
    Experience:
    
    APIs & Integrations - docs & tools, strategic integrations
  • Infrastructure & Internal Tools:
    Internal admin tools, distribution channel enablement
  • Build shared services and components to be used by multiple teams to create leverage and accelerate application feature delivery velocity
  • Deliver APIs, developer tools and content to seamlessly onboard Pager Duty apps and professional services teams and customers onto the platform
  • Evolve our contextual data platform enabling scalable and secure ingestion and correlation of data across a vast number of sources to be consumed by and contributed to by our apps
  • Expand our integration ecosystem through internal development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM and IDPs and other developer tools
  • Partner with infrastructure and security teams to meet our reliability, scalability, and compliance objectives
  • Drive project prioritization based on customer value, compliance, developer velocity, cost control, and other business objectives across internal app teams, professional services, customers and 3rd-party partners
  • Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
  • Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing Pager Duty as a thought leader

• 6-10+ years in technical product management for a B2B enterprise SaaS company, preferably…