Desktop Support Technician

Assists AOC staff with computers, peripherals, applications, conference rooms, and related technology, supporting both hardware and software components. Provides journey-level expertise for all desktop support requirements and functions as part of the larger Desktop team.

Reporting to an Information Technology Manager or Information Technology Supervisor, provides technical support and outstanding customer service to the Administrative Office of the Courts. Routinely interacts with all staff level within the agency. This position has limited decision making responsibility as defined by managerial level staff. Completes routine tasks independently adhering to established agency policies, procedures, and guidelines for computer software and hardware.

Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top‑performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work‑life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

Job #

Status Regular, Full-Time

Location Olympia, Washington

Salary Range 64: $76,968 – $100,980 per year (DOQ)

Opens December 16, 2025

Closes February 1, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.

AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

This position requires at least 3 days per week working onsite at AOC facilities.

• Follows all policies and procedures and specifically those IT policies and procedures that pertain to the work of Desktop Support.
• Collaborates with staff to provide responsive technical support for computers, peripherals, applications, and related technology, ensuring positive and productive user experience.
• Partners with team members to specify, install, and test computer systems and peripherals, upholding established standards and proactively identifying opportunities for process improvement.
• Works collaboratively to diagnose and resolve unique, non-recurring issues involving hardware, application software and operating systems, sharing insights and solutions to enhance team knowledge.
• Coordinates with colleagues to deliver first-level support for issues impacting computing equipment, demonstrating ownership of problems from identification through resolution.
• Engages in independent analysis and open communication, leveraging collective expertise to solve complex technical challenges and anticipating potential issues before they arise.
• Demonstrates initiative, accountability, and sound judgment while working with minimal supervision, always striving to support teammates and foster a collaborative, solution‑oriented environment.
• Provides an excellent customer service experience by being friendly, approachable, listening, being focused on resolving issues, and following up to ensure the issue has been resolved to the customer’s satisfaction.
• Assists staff with the installation, configuration, and ongoing usability of computers, peripheral equipment and software within established policies and procedures.
• Partners with vendor support to resolve technical issues with hardware or software, taking ownership of each case and ensuring solutions are both timely and considerate of the end user’s needs.
• Works closely with Help Desk, Security, and Network Operations teams to efficiently identify, prioritize, and resolve technical problems reported by AOC staff, fostering open communication and a team‑oriented approach to problem‑solving.
• Ensures computers integrate seamlessly with a variety of systems including validation…