Chief Information Officer; EMS

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

To apply early, please note: recruitment is open continuous; applications will be reviewed weekly. The hiring manager reserves the right to fill the position at any time.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

As part of our Executive Leadership Team, we are seeking a dynamic, visionary Chief Information Officer (CIO) to provide leadership, direction, and strategic oversight in developing and implementing innovative information technology solutions that drive efficiency, performance, and operational effectiveness in achieving the agency’s mission.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

As the Chief Information Officer, you will direct a team of more than 120 IT experts at one of Washington’s largest state agencies. Bringing your forward‑thinking technology vision and leadership for long‑term IT strategy will be the key to your success. Using your knowledge of both technology and business processes, and with a cross‑functional perspective, you will align the organization’s technology deployment strategy with its business strategy.

You will oversee technology purchases, implementation initiatives, and various related services provided by the agency's technology support staff. Maximizing the application of advanced computer technology and the capabilities of an integrated automated system to increase efficiency, improve performance, and maintain operational effectiveness at minimal cost will be just one of your responsibilities in this role.

Some of what you will be doing:

• Serve on DOL’s Executive Leadership Team, serving as a key contributor to the agency’s strategic direction.
• Provide technology vision and leadership for developing, implementing, and governing strategic information technology initiatives for the agency that create and maintain services in a constantly changing and intensely competitive marketplace.
• Administer several highly complex, mission‑critical systems. Coordinate maintenance and operations to ensure the agency does not fall into technical debt.
• Serve as main point of contact with technology vendors, securing timely, cost‑effective service while fostering productive, long‑term relationships.
• Oversee DOL’s Information Security Office, responsible for safeguarding DOL’s systems and data against threat actors.
• Direct the development of budget and resource plans consistent with agency and program goals, and legislative requirements.
• Assess feasibility for new technology responsive to DOL’s evolving business needs.
• Consult executive management on topics, including system development, software and hardware products, cost effectiveness, quality control, equipment requirements, and staffing.
• Ensure the agency’s technology and business needs are represented at an enterprise level.

If you are ready to bring your strong strategic leadership, technological, and management skills to help us achieve our purpose of “Helping every Washington resident live, work, drive, and thrive”, we invite you to apply.

• Strong strategic leadership, technological, and management skills.
• Significant knowledge of information technology and the ability to integrate disparate technology systems to establish complete system solutions in support of business processes.
• Strong planning skills and the ability to develop and carry out long‑range technological…