EHR Readiness Specialist — Training & Adoption Lead

DSHS FTAA – EHR Readiness Specialist (Management Analyst
4)
Join DSHS in Olympia as an EHR Readiness Specialist (Management Analyst
4) and play a key role in preparing staff for the successful implementation, adoption, and ongoing optimization of the agency’s Electronic Health Record (EHR) system.

In this role, you’ll coordinate readiness efforts across DSHS divisions, facilities, program teams, and external partners, ensuring vendor-developed solutions and materials align with DSHS workflows, policies, and operational needs. Your work will help identify readiness gaps, develop and improve role-based resources, and coordinate activities across implementation and post-go-live phases, helping staff build the knowledge and confidence needed to effectively use the EHR and supporting the long-term success of this enterprise initiative.

Some of what you'll do:

• Coordinate DSHS EHR readiness strategy, end user system education activities, timelines, and dependencies across divisions, facilities, project work streams, and deployment phases.
• Serve as a key point of contact between DSHS program leadership, clinical and operational teams, HCMACS, systems integrators, and EHR vendors to align readiness efforts and resolve issues.
• Assess readiness needs by analyzing workflows, EHR functionality, user roles, and program requirements to identify gaps and recommend solutions.
• Review, adapt, and integrate vendor-developed readiness plans, curricula, and materials to align with DSHS policies, workflows, operational requirements, and regulatory standards.
• Develop and maintain role-based EHR readiness materials, including curricula, facilitator guides, user guides, job aids, simulations, and standard operating procedures.
• Coordinate and support instructor-led, virtual, and train-the-trainer readiness activities, including scheduling, enrollment, resources, and go-live and post-go-live support.
• Evaluate readiness effectiveness using feedback, assessments, participation data, and adoption metrics, and recommend improvements to curricula, tools, and delivery methods.
• Identify and help mitigate readiness-related risks in collaboration with risk, privacy, security, business continuity, and other EHR program partners.

• Experience coordinating or integrating readiness, end user education, training, or enablement efforts with external vendors, systems integrators, or software providers.
• Experience supporting large, complex technology implementations, such as EHR, ERP, or other enterprise systems, including go-live and post-go-live activities.
• Experience developing or adapting training and instructional content to align with organizational policies, workflows, business requirements, and technology systems.
• Experience conducting needs assessments, developing role-based learning solutions, and evaluating readiness or training effectiveness using qualitative and quantitative information.
• Ability to collaborate effectively in a matrixed, multi-partner environment with program leaders, clinical and operational staff, IT teams, vendors, and other stakeholders.
• Knowledge of learning management systems (LMS), e-learning authoring tools, and other technologies used to develop, organize, and deliver learning content.
• Ability to analyze complex information, identify gaps and risks, and recommend practical solutions that support successful system adoption and continuous improvement.

• A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related fieldANDfour years of experience conducting research and analyzing policies, laws, rules, or regulations.
  OR
• A combination of education and…