Service Desk Lead: Operations, Escalation & Mentorship
Listed on 2026-10-16
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IT/Tech
HelpDesk/Support
ASM Research is seeking a Service Desk Lead to supervise day-to-day operations, guide shift teams, and ensure timely, high-quality support to customers. The role collaborates with the Service Desk Manager on process improvements and strategic initiatives, maintaining a strong focus on customer satisfaction and operational excellence.
The Lead will monitor SLAs, provide technical guidance, mentor staff, and drive metrics-based reporting to enhance service delivery across multiple sites.
As a Service Desk Lead:
Operations, Escalation & Mentorship, you will play an important part at ASM Research, An Accenture Federal Services Company in Olympia, WA, United States.
We have an opening for a Service Desk Lead:
Operations, Escalation & Mentorship in Olympia, WA, United States within Management & Operations, IT & Technology.
This role, Service Desk Lead:
Operations, Escalation & Mentorship at ASM Research, An Accenture Federal Services Company, could be your next opportunity.
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