IT Vendor Manager; ITVM-M​/ETS; Project

This is a full‑time hybrid position. This position will be required to be onsite at least 1‑2 days a week and will be required to be onsite more frequently to support implementation efforts and business needs.

This project position is funded through 06/30/2027. The program has requested funding to continue implementation efforts in state fiscal year 2028/29, which is dependent on legislative approvals.

All HCA employees are required to be Washington state residents upon their first day of employment.

This position manages vendor relationships and their contracts with Epic and ~50 other vendors for the Health Care Management and Coordination System (HCMACS) Enterprise EHR being implemented in Washington, which is one of the first states to launch such a program. This is an innovative project that will have real positive change on health care across the state, so we are in search of a candidate who will find this opportunity as exciting as we do!

• Work collaboratively with key leadership and program management staff that spans multiple state agencies.
• Manage and develop relationships with enterprise EHR vendors such as Epic and all third-party application vendors.
• Manage IT vendors and IT professional services vendor contracts, service level agreements (SLAs), reporting, and warranties.
• Provide senior management, leadership, and expertise to ensure contracted services are in place and managed effectively for the enterprise multi-agency EHR solution.
• Build strong professional relationships with all program vendors that results in an efficient, collegial environment of shared responsibility for program success.
• Lead and support solicitation, procurement, and contract negotiations with potential vendors.
• Ensure compliance with all appropriate rules governing contract administration.
• Monitor, control, and report on all warranties, contract obligations, and deliverables for HCMACS Program leadership and external stakeholders.
• Manage and monitor IT vendor budgets in alignment with HCMACS budget and financial staff.
• Communicate and escalation contract and vendor issues and risks through the program management office

• You will join a growing team early in its development, giving you the opportunity to further shape this work and its impact on Washingtonians.
• You will manage vendor relationships for an innovative enterprise electronic health records project across Washington state.
• You will work with partner agencies to develop, execute, and manage these contracts centrally housed in HCA.

• Experience with tech contracts
  :
  You have managed technology contracts, especially electronic health records (and preferably Epic).
• People skills
  :
  You have successfully worked with partners inside and outside of your organization to get complicated things done.
• Communication skills
  :
  You have strong communications skills to ensure expectations, risks, issues are clear while continuing to build solid relationships with vendors and teams.
• Contract management skills
  :
  You love negotiating and managing the details of contracts, which requires an attention to detail and requires a lot of back-and-forth communication with vendors and program teams.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Proven experience in successfully managing vendors/third parties, including, but not limited to, policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution.
• Demonstrated experience and technical subject matter expertise in EHR, healthcare IT vendor contracting, and IT vendor management.

Qualifying candidates will satisfy one of the following requirement options:

• Nine (9) years of progressive professional IT experience in IT vendor management, and
• Two (2) or more years as a senior level supervisor.

• Associate degree or equivalent in a field that relates to information technology, contracting, management, or IT related field,
• Seven (7) years of progressive professional IT experience in IT vendor management, and
• Two (2) or more years as a senior level supervisor.

• Bachelor’s degree or equivalent in a field that relates to information technology, contracting, management, or IT related field,
• Five (5) years of progressive professional IT experience in IT vendor…