IT Network Administrator - Journey

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

If you are a customer-focused IT Professional with strong network and problem-solving skills, we invite you to apply!

As the Network Administrator, you will help keep DOL’s network secure, reliable, and available to support agency services across Washington. Your work will support more than 350 network devices at 275 sites, connecting employees, business partners, and customers to the systems they depend on. You will use independent judgment to translate business needs into network solutions and address issues that affect agency operations, helping every Washington resident live, work, drive, and thrive.

• Design, implement, and maintain switching, routing, and wireless connectivity for the agency’s local area and wide area networks (LAN/WAN).

• Coordinate internet circuit procurement, replacement, relocation, and removal, and select, configure, deploy, and support replacement network equipment.

• Configure and manage firewalls, network access controls, and internal network security zones.

• Monitor network performance, analyze traffic, packet captures, and logs, and trace cabling to resolve connectivity issues, equipment failures, and service outages.

• Work with IT teams, end users, other state agencies, vendors, and business partners to maintain connections and resolve network issues.

• Maintain network configurations and documentation, and securely remove configurations from retired equipment.

• Eight (8) years of experience analyzing, installing or maintaining computer software applications, hardware, or telecommunications, network infrastructure equipment, and providing customer or technical support in information technology.

Up to Five (5) years of relevant education (in Computer Sciences or closely related field) may substitute year for year for experience.

Associate's degree = 2 years | Bachelor’s degree = 4 years | Master’s degree = 5 years

• The ability to:

  • Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.

  • Promote and support a respectful, equitable, and inclusive workplace for all employees.

  • Promote and support respectful, equitable, and inclusive delivery of services to customers.

  • Take action to learn and grow.

  • Take action to meet the needs of others.

Experience can be obtained concurrently.

• Cisco Certified Network Associate (CCNA) certification.

• CompTIA Network+ certification.

• Must be available for on-call responsibilities, occasional evening and weekend work, and work beyond 40 hours as needed. Flexibility in scheduled workdays is required.
• Must be able to travel locally and statewide, using state vehicles and potentially a personal vehicle.
• Prior to new hire, a pre-employment check including…