IT SUPERVISOR

The salary for this position is: $8,867- $11,663 monthly.

Thurston County is seeking a highly motivated and qualified individual for the position of IT Applications Supervisor within the Information Technology Department. This position is the leader of a nine-member Applications Team.

The IT Application Supervisor plans, organizes and manages the technical installation, maintenance, enhancement and operation of computer software for multiple applications of a complex nature or a large, major application that is vital to program delivery. The Applications Team is responsible for programming, web design/programming, SharePoint, systems development, business analysis, database administration, business application support, systems integration, and disaster recovery planning and management.

The incumbent understands customer business needs from the perspective of a senior businessperson and is conversant in the customer's business language.

Essential functions may include, but are not limited to, the following:

• Managing applications team operations to achieve goals within budgeted funds and available personnel; planning and organizing workloads and staff assignments, reviewing progress, directing changes in priorities and schedules as needed to ensure work is performed in a timely and efficient manner.
• Participating in planning department training and employee development efforts. Recruiting and recommending selection of staff, developing procedures and performance standards, providing training, monitoring progress and evaluating employee performance. Working with manager and Human Resources to address employee and labor relations issues and concerns.
• Preparing and justifying budget for assigned operations based on resource requirements, cost estimates, division objectives and departmental goals. Develop and keep a full application inventory to include lifecycle. Analyzing the cost/benefit of software updates and/or hardware changes and the impacts on other software and equipment; recommending appropriate action to assure cost-effective, efficient and continued computer services. Preparing and presenting information to management, IT steering committee, and/or other audiences.
  
  May develop or manage the development of IT training programs for County wide delivery.
• Resolving inquiries, problems, complaints, or emergencies affecting availability or quality of services. Track ticket assignments and ensure the queue stays up to date in real time. Responding to sensitive, technical, or complex inquiries or service complaints. Recommending and monitoring standards for hardware and software. Recommending future directions or new projects. Managing assigned areas for system security, access, internal and external access, and recovery standards and procedures.
• Planning and coordinating installation of hardware, software, and data communication updates, changes, and enhancements.
• Providing technical advice to Information Technology staff and other departments on systems, software, hardware, and data communication. Interfacing with third party technical support personnel and support vendors.
• Leads, maintains, and continuously improves a countywide data management program, including establishing and overseeing an inventory of all data assets used or maintained by the County.

To view the full job classification, : IT Supervisor Classification

WORKING CONDITIONS:

• Work Environment – Work is primarily performed in a quiet office setting in Olympia, Washington. Telework may be available after completion of the required 6-month probationary period, at the discretion of the Technical Manager.
• Schedule
  - Monday – Friday, 8:00 a.m. – 5:00 p.m., or similar. During emergencies or special projects, the incumbent may be required to work an irregular and changing schedule, which may include working extended hours to correct technical issues, attending early morning or evening meetings, working weekends and holidays, and/or be available by phone to answer questions or be called in.
• Travel Requirements
  - Occasional travel may be required to attend meetings or trainings. Provides on-site support to several county buildings, including transporting equipment
• Customer Interactions
  - Daily interactions via phone, in-person, and video with Thurston County staff.

WHO WE ARE:

The Information Technology Department provides a wide range of professional, internal services to over 1500 employees in County offices and departments in various locations throughout the County,…