IT Support Technician , Information Services Division, Statewide

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at or

This position will remain open until a sufficient number of candidates have applied. The Washington State Office of the Attorney General reserves the right to close this announcement at any time without notice.

The Attorney General’s Office is recruiting for a permanent full-time IT Support Technician 2 in the Information Services Division. This position is located in Multiple locations (Tumwater, Seattle, Spokane), Washington, and is not union-represented.

IT Support Technician 2 Salary Range (46): $50,412 - $67,704 annually

The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

The following stipends may apply based on position requirements:

• Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.

The AGO provides a workplace that is understanding of work-life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.

• Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s);
  Vacation, Sick, and Other Leave; 11 Paid Holidays per year;
  Public Employees Retirement System (PERS) plans; and Life Insurance.
• Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more.
• With the goal of employee health and wellness, we also offer:
• Flexible schedules and part-time/hybrid telework options;
• A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources;
• Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!

The Information Services Division (ISD) provides strategic technology leadership, support and consulting for legal technologies and platforms.

ISD leads the design, development, and delivery of all AGO technology systems and applications, including enterprise infrastructure, voice services and secure network environments. The division also maintains the operations of software and cloud platforms (private and public) to provide AGO staff access to their confidential work product and communications, ensuring solutions are tailored to the AGO’s unique legal and operational needs.

ISD has multiple units that provide project management and business analysis service, electronic library services, custom software development, business intelligence, data management services, and eDiscovery litigation technical support. Through rigorous governance and cybersecurity controls. ISD ensures compliance with state governance policies/standards and that all technology services function properly and securely.

This position is in the Desktop Support Services team and reports to the Desktop Support Services Supervisor. The Desktop Support Services team supports the mission of the organization by performing technical support for AGO laptops and devices. The team also supports and troubleshoots issues with approved software…