AMS Technical Group Expert

AMS Technical Group Expert

This role is responsible for overseeing critical technology areas and customer groups, providing strategic account support, and maintaining advanced technical proficiency and industry awareness. The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery. The role contributes to complex projects, establishes policies, and mentors lower-level employees while building productive internal and external relationships.

• Oversee multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Deliver strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluate support plans based on business indicators and align them with the organization’s service solutions.
• Cultivate and expand relationships with complex and strategic customer accounts, thereby nurturing growth.
• Act as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Design and execute support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
• Develop and present Value Based Delivery (VBD) account plans tailored to specific accounts and lead customer expectation management within the escalation process.
• Contribute inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Apply advanced subject matter knowledge, lead, and contribute to complex projects, and exercise independent judgment in resolving business issues and establishing policies.
• Develop and build productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.

8-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

HP Indigo knowledge and S4/S5 & Web Expertise.

• ITIL Certifications

• Automation
• Chemistry
• Commissioning
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Environment Health And Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous…